Fraud Prevention Rep (Overnight-Part time)
Company: Sears Home Services
Location: Hoffman Estates
Posted on: January 27, 2012
Job Description:
Job Summary: The Fraud Prevention Representative is responsible for preventing or minimizing potential fraud losses on the Company website by verifying purchases, account holder identity and account transactions based upon models and metrics. Job Duties/Responsibilities: ? Receives inbound calls from customers, the web center and internal business units ? Makes outbound calls and sends email correspondence to verify customer purchases ? Complies with all applicable laws, regulations, policies and procedures ? Works orders appearing in the queues assigned specifically to the Fraud Prevention Representative ? Carries out fraud counter measures designed and developed by Customer Direct policy and Loss Prevention Operations ? Handles other high-risk orders transferred from other areas within the Company ? Refers specific orders to Managers for approval as required ? Identifies or reports fraud methods of operation and trends ? Responds to information requests from the retail organization or web center ? Works toward individual and team performance goals as defined by management ? Performs all activities in a manner that will promote and preserve customer goodwill ? Performs other duties as assigned Job Requirements Required Skills: ? Ability to have a clear focus on the customer ? Good communication skills ? Ability to pay attention to detail ? Ability to work in a fast-paced environment ? Decision making skills to determine adding or removing blocks from customer accounts ? Basic computer skills (Microsoft Windows) ? Frequent sitting, some standing and walking, bending and reaching as necessary ? Ability to frequently use fingers and hands to manipulate computer and telephone equipment ? Ability to communicate with customers and co-workers while continuously wearing a telephone headset Preferred Skills: ? 6 months call center experience ? Fraud prevention experience This is a overnight Part time position. 11:00 p.m. - 7:00 a.m. Sunday-Saturday. Benefits A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:Medical and Dental Plans Health Care and Dependent Daycare Flexible Spending Accounts Short and Long-Term Disability Company Paid and Optional Life Insurance Business Travel Insurance Merchandise Discount Adoption Assistance Kmart Advantage Rx ConSern Loans for Education Worklife Solutions Voluntary Benefits Commuter Benefits Sears Holdings Corporation Associate Stock Purchase Plan 401(k) Savings Plan Vacation Time with Personal Days National HolidaysAn Equal Employment Opportunity Employer.
Keywords: Sears Home Services, Hoffman Estates, Fraud Prevention Rep (Overnight-Part time), Hospitality, Hoffman Estates, Illinois
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