Company: KAR Auction Services, Inc.
Location: Hoffman Estates
Posted on: March 15, 2020
Job Summary: Reporting to the General Manager or designated
manager, resolve differences between the buyer and the seller
arising from representations the seller makes on the auction block.
Researches all issues and recommends final decisions regarding all
post-sale issues that arise. Perform all duties assigned by the
General Manager or designated manager. Must know, practice and
ensure that company policy, procedures and applicable federal laws
are followed at all times.
Responsibilities and Duties include but are not limited to the
1. Provide excellent customer service:
Make sure customers receive prompt, efficient and courteous
attention for all contacts and transactions.
Maintain a professional appearance, orderly work environment and
friendly disposition by greeting others.
Be familiar with procedures for handling all aspects of customer
complaints or disputes. Resolve customer complaints in a friendly,
courteous manner. Advise the designated manager of all serious
complaints or incidences.
Resolve arbitration differences in a polite and distinct manner
ensuring each customer is aware of sale regulations.
Recommend new customer services and procedures to the General
Manager or designated manager.
2. Enforce and communicate arbitration policy and procedure:
Maintain a good flow of communication with management and office
Ensure proper follow-through on all directives, bulletins,
schedules and accounting from the General Manager or designated
manager or other corporate sources.
Understand and enforce the auction's arbitration policies and
Perform customer arbitration transactions in a prompt and courteous
Research and recommend options and resolutions to the General
Manager or designated manager regarding all post-sale issues
(example: mechanical repairs, transportation costs, etc.).
Communicate all final decisions to the customer and coordinate the
Coordinate third-party inspections and perform proper
May perform some accounts receivable duties.
3. Other responsibilities:
Practice proper loss prevention and reaction procedures in
accordance with policy.
Maintain work area and conditions to ensure safe environment for
all employees and customers. Respond to and follow proper company
policy procedures involving accidents (customer or employee),
injuries, and loss or damage to any property. Report all incidents
properly and immediately to designated manager.
Promptly advise designated manager of all breakdowns and
Practice and promote teamwork at all times. Set a good personal
example of attitude and performance.
Practice and promote company Core Values.
High School Diploma or GED required
One (1) year of mechanical experience preferred.
At least three (3) years of auto auction experience preferred.
Basic Mechanical and Body Shop knowledge preferred.
Basic computer skills are required.
Effective communication skills required.
Must be qualified to operate a motor vehicle and possess a valid
Physical Requirements and Working Conditions: The physical activity
requirements of the position are from Medium to Heavy Physical
Constant - standing, watching, touching and fingering, listening,
walking, reaching, grasping, talking, kneeling, stooping,
Frequent - sitting, feeling, pushing, pulling, lifting
Occasional - climbing, balancing, crawling
Potential - running, jumping, yelling, or other rapid or forceful
movement in emergency situations
This position is subject to both inside and outside environmental
working conditions, including temperature changes, outside weather
conditions, slightly elevated ambient noise levels, minor potential
physical hazards, such as electrical and mechanical equipment and
cleaning and pesticide chemicals and minor atmospheric conditions
affecting skin or respiratory systems, such as fumes, odors and
dusts associated with internal and external service
station/convenience food and petroleum dispensing operations.
Note: This job description in no way states or implies that these
are the only duties to be performed by incumbents in this position.
Employee(s) will be required to follow any other job-related
instruction or duties requested by an authorized person. The
requirements listed in this document are the minimum levels of
knowledge, skills or abilities.
Benefits: Be healthy, be prepared, save for tomorrow. Take a closer
look at our benefits here .
Keywords: KAR Auction Services, Inc., Hoffman Estates , Arbitration Admin, Administration, Clerical , Hoffman Estates, Illinois
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