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Senior Director, Vendor Management Office

Company: CDK Global Inc.
Location: Hoffman Estates
Posted on: May 25, 2023

Job Description:

The Senior Director of CDK's Vendor Management Office is responsible for developing and leading the creation of a robust CDK Vendor Management Office (VMO) for outsourcing / managed services. The VMO partners with CDK business stakeholders (e.g., Product and Technology, IT, Finance, Procurement, Legal, Customer Care, and Delivery), and vendors to establish governance and controls. This also includes: overseeing CDK external vendor engagements, leading service transition programs, monitoring and driving vendor performance and service excellence, and helping control costs to better manage vendor risks and gain increased value throughout the vendor lifecycle.As the Senior Director, Vendor Management Office, one is responsible for, however not limited to:Strategic Development* Balance strategic goals, operational performance, and cost to expand network footprint which drives efficiencies* Meet regularly with internal staff to keep discussing and re-evaluate the strategic direction and how it would be supported by current and future vendor relationships* Identify business needs through analyzing metrics and providing overviews of the industry landscape and maintain awareness of current market trends and conditions that may affect vendors and pricing and may have an operational or strategic impact on the company* Create plans to address competitive gapsService Transition Programs* Lead service transition efforts to outsourced and managed services providers* Partner with CDK stakeholders and service providers to lead all aspects of the service transition from planning, through knowledge transfer to establishing a steady state* Drive program management efforts including directing project management and business resourcesVendor Relationship Management* Day-to-day relationship management* Risk and issue management* Planning and Testing of Disaster Recovery/ Business Continuity Plan* Issue escalation and governance* Vendor site visitVendor Contract Management* Due diligence and RFX process* Vendor due diligence/ vendor background verification* RFX preparation* Identify the right vendor and contract negotiation* Contract execution process* Experience with multitower deals* Change order process* Contract tracking and monitoring* Vendor requisitioning & rate card validation (Domestic staffing & strategic sourcing)* Vendor off-boarding processVendor Performance Management* Monthly review of vendor performance service levels through dashboards and reports* Semi-annual vendor satisfaction surveys, and questionnaires to assess vendor performance* Semi-annual vendor performance review* Vendor improvement planVendor Financial Management* Business case for sourcing alternatives (Cost Benefit analysis)* Burn rate/ service consumption (fixed bid projects)* Semi-annual resource projection for budgetingRequired Qualifications & Skills:* Bachelor's Degree* 10+ years of vendor management environment in software sector with strong experience in outsourcing and managed services* Deep network of contacts with service providers, colocation vendors et al* Demonstrable negotiation skills in standard as well as complex environments/situations* Experience working with senior management (customers, suppliers, or internal)* Successful track record showing an ability to work with a team to set strategic direction aligned with business goals with a clear execution plan and activity* Financial budgetary experience along with a deep appreciation for standardized processes and metrics-driven performance* Strong people and project management skills* Excellent communication (written / verbal) and problem-solving skillsPreferred Qualifications & Skills:* Masters Degree* Six Sigma / Lean experience and certificationsSalary Ranges: $180,500 - $204,500CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:* Paid Time Off (PTO)* 401K Matching Program* Tuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Keywords: CDK Global Inc., Hoffman Estates , Senior Director, Vendor Management Office, Administration, Clerical , Hoffman Estates, Illinois

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