Senior Director, Vendor Management Office
Company: CDK Global Inc.
Location: Hoffman Estates
Posted on: May 25, 2023
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Job Description:
The Senior Director of CDK's Vendor Management Office is
responsible for developing and leading the creation of a robust CDK
Vendor Management Office (VMO) for outsourcing / managed services.
The VMO partners with CDK business stakeholders (e.g., Product and
Technology, IT, Finance, Procurement, Legal, Customer Care, and
Delivery), and vendors to establish governance and controls. This
also includes: overseeing CDK external vendor engagements, leading
service transition programs, monitoring and driving vendor
performance and service excellence, and helping control costs to
better manage vendor risks and gain increased value throughout the
vendor lifecycle.As the Senior Director, Vendor Management Office,
one is responsible for, however not limited to:Strategic
Development* Balance strategic goals, operational performance, and
cost to expand network footprint which drives efficiencies* Meet
regularly with internal staff to keep discussing and re-evaluate
the strategic direction and how it would be supported by current
and future vendor relationships* Identify business needs through
analyzing metrics and providing overviews of the industry landscape
and maintain awareness of current market trends and conditions that
may affect vendors and pricing and may have an operational or
strategic impact on the company* Create plans to address
competitive gapsService Transition Programs* Lead service
transition efforts to outsourced and managed services providers*
Partner with CDK stakeholders and service providers to lead all
aspects of the service transition from planning, through knowledge
transfer to establishing a steady state* Drive program management
efforts including directing project management and business
resourcesVendor Relationship Management* Day-to-day relationship
management* Risk and issue management* Planning and Testing of
Disaster Recovery/ Business Continuity Plan* Issue escalation and
governance* Vendor site visitVendor Contract Management* Due
diligence and RFX process* Vendor due diligence/ vendor background
verification* RFX preparation* Identify the right vendor and
contract negotiation* Contract execution process* Experience with
multitower deals* Change order process* Contract tracking and
monitoring* Vendor requisitioning & rate card validation (Domestic
staffing & strategic sourcing)* Vendor off-boarding processVendor
Performance Management* Monthly review of vendor performance
service levels through dashboards and reports* Semi-annual vendor
satisfaction surveys, and questionnaires to assess vendor
performance* Semi-annual vendor performance review* Vendor
improvement planVendor Financial Management* Business case for
sourcing alternatives (Cost Benefit analysis)* Burn rate/ service
consumption (fixed bid projects)* Semi-annual resource projection
for budgetingRequired Qualifications & Skills:* Bachelor's Degree*
10+ years of vendor management environment in software sector with
strong experience in outsourcing and managed services* Deep network
of contacts with service providers, colocation vendors et al*
Demonstrable negotiation skills in standard as well as complex
environments/situations* Experience working with senior management
(customers, suppliers, or internal)* Successful track record
showing an ability to work with a team to set strategic direction
aligned with business goals with a clear execution plan and
activity* Financial budgetary experience along with a deep
appreciation for standardized processes and metrics-driven
performance* Strong people and project management skills* Excellent
communication (written / verbal) and problem-solving
skillsPreferred Qualifications & Skills:* Masters Degree* Six Sigma
/ Lean experience and certificationsSalary Ranges: $180,500 -
$204,500CDK Global is committed to fair and equitable compensation
practices. Compensation packages are based on several factors,
including but not limited to skills, experience, certifications,
and work location. The total compensation package for this position
may also include annual performance bonus, benefits and/or other
applicable incentive compensation plans.We offer Medical, dental,
and vision benefits in addition to:* Paid Time Off (PTO)* 401K
Matching Program* Tuition ReimbursementAt CDK, we believe inclusion
and diversity are essential in inspiring meaningful connections to
our people, customers and communities. We are open, curious and
encourage different views, so that everyone can be their best
selves and make an impact.CDK is an Equal Opportunity Employer
committed to creating an inclusive workforce where everyone is
valued. Qualified applicants will receive consideration for
employment without regard to race, color, creed, ancestry, national
origin, gender, sexual orientation, gender identity, gender
expression, marital status, creed or religion, age, disability
(including pregnancy), results of genetic testing, service in the
military, veteran status or any other category protected by
law.Applicants for employment in the US must be authorized to work
in the US. CDK may offer employer visa sponsorship to
applicants.
Keywords: CDK Global Inc., Hoffman Estates , Senior Director, Vendor Management Office, Administration, Clerical , Hoffman Estates, Illinois
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