Customer Service Representative
Company: Lakeview Recruiting and Consulting
Location: Madison
Posted on: February 16, 2026
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Job Description:
Job Description Job Description American Family Insurance We are
seeking an experienced, licensed insurance professional who is
ready for a stable, supportive environment with strong compensation
and true work-life balance. This role is ideal for someone who
enjoys working directly with clients, managing policies, and being
a trusted resource — without the pressure of nights, weekends, or
aggressive sales quotas. ???? What You’ll Do Provide excellent
customer service to existing insurance clients Assist clients with
policy questions, coverage updates, and renewals Process
endorsements, billing inquiries, and policy changes Support clients
with claims guidance and follow-up Maintain accurate client records
and documentation Work closely with the agency team to ensure a
smooth client experience ???? What We’re Looking For Active
insurance license (Property & Casualty required; Life & Health a
plus) Prior experience working in an insurance agency or
insurance-related role Strong communication and
relationship-building skills Detail-oriented with strong
organizational abilities Professional, dependable, and
client-focused ???? Compensation & Benefits Salary range:
$50,000–$70,000 , based on experience and licensing Simple IRA with
3% employer match Three weeks of paid time off throughout the year
Flexible personal time when needed No nights or weekends Health
Reimbursement Arrangement (HRA) Supportive, team-oriented work
environment ? Schedule Full-time, weekday schedule Consistent hours
with flexibility for personal needs ???? Why This Opportunity
Stands Out Focus on service and relationships — not high-pressure
sales Work-life balance that is respected Competitive pay with
meaningful benefits Opportunity to grow within a well-established
agency If you’re a licensed insurance professional looking for a
role where your experience is valued and your time is respected,
we’d love to connect. ???? Apply today to learn more about joining
our American Family Insurance team.
Keywords: Lakeview Recruiting and Consulting, Hoffman Estates , Customer Service Representative, Customer Service & Call Center , Madison, Illinois
