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Serviceability Engineer

Company: Ampcus Incorporated
Location: Hoffman Estates
Posted on: March 14, 2023

Job Description:

Job Description

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Serviceability Engineer, you will be responsible for:
--- You will be defining and providing input into Serviceability concepts for Diagnosing, Repairing, Maintaining, Installing Molecular Imaging Products to continuously upgrade our remote service offerings.
--- You will be performing updates to our servicing procedures in order for us to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.
--- Testing and validating service procedures involving Software and Remote Service.
--- Prioritizing and evaluating field feedback relevant to Software (Syngo) and our Remote service platform (SRS)
--- You will be creating service content to be used by service engineers (written, multimedia, AR, VR) for performing various service activities for our customers.
--- You will be testing your colleagues and your own service content, tools, & procedures.
--- Collaborating with Design & Development Teams, Marketing, Sales, Field Service.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
--- You are passionate and familiar with Customer Service & Service Delivery
--- You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
--- You have a strong understating of complex system design, and development thru requirements.
--- You have strong influencing and negotiation skills.
--- You are experienced and have knowledge on SPECT and SPECT/CT systems with an emphasis on Software Installation and Updates with Syngo based software.

Required skills to have for the success of this role
--- You are customer centric and customer focused!
--- Preferred to have experience in servicing Computed Tomography (CT) and SPECT/CT systems.
--- You are collaborative, communicate well, and work in a team environment.
--- Minimum of 5-8 years in designing, or supporting Medical Imaging Devices

Keywords: Ampcus Incorporated, Hoffman Estates , Serviceability Engineer, Engineering , Hoffman Estates, Illinois

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