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Sr. Director, Conversational AI in Hoffman Estates, IL at Transformco

Company: Sears Holdings Corporation
Location: Hoffman Estates
Posted on: February 20, 2021

Job Description:

Sr. Director, Conversational AI in Hoffman Estates, IL at Transformco Transformcois a leading integrated retailer focused on seamlessly connecting the digitaland physical shopping experiences to serve its members - wherever, whenever andhowever they want to shop. Transformco is home to Shop Your Way -- , asocial shopping platform offering members rewards for shopping at Sears, Kmartand other retail partners. Transformco operates through its subsidiaries withfull-line and specialty retail stores across--the-- United States .-- Transformco was formedon February 11, 2019, to acquire the assets of Sears Holdings Corp. Job DescriptionReq/Job ID: 1002130BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Full-time
Job Function: Engineering/Quality
Store ID: 58491: Sears Holdings Management Corp

As the Sr Director, Conversational AI, you will define and own the product vision and roadmap that delivers world-class member experiences powered by conversational AI. Key products include our support chatbot, live chat, IVR, and virtual agents. This is a critical role in supporting executive level objectives in creating a differentiated member experience. Job Requirements Job Duties/Responsibilities:You will create exceptional support experiences that empathetically and delightfully resolve member issues and help our members navigate complex financial situations.You will drive the development of the tools, processes, and people to enable a conversational AI platform to power those experiences and unlock future opportunities across Chime.Identifying opportunities for web and mobile services Collaborating with department heads, marketing, production, and operations as an advisor of all technologies involved with the companyEnsuring technology standards and best practices are metMonitoring web analytics and making recommendations that align with business goalsSupervising quality assurance processes, integration, and system testsMentoring team membersIdentifying company web user needsMonitoring performance profiling tools and proceduresDeveloping and implementing disaster and emergency recovery plansPerforms supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associatesJob Requirements:Excellent leadership, team building, and management skillsExcellent verbal and written communication skillsAble to multitask, prioritize, and manage time efficientlyAble to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the companyAble to be a "big picture" thinker Experience leading development of AI and Cloud applications Able to align multiple strategies and ideas

#Corporate, #Technology

Keywords: Sears Holdings Corporation, Hoffman Estates , Sr. Director, Conversational AI in Hoffman Estates, IL at Transformco, Executive , Hoffman Estates, Illinois

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