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SR Launch Manager

Company: CDK Global
Location: Hoffman Estates
Posted on: January 10, 2022

Job Description:

Drives high-impact, cross-functional projects bringing together key stakeholders across product management, product marketing, customer service, learning programs, installation, sales, and technology to ensure that a product is ready to market, sell, deploy, and service when the product is released.Essential FunctionsRuns new product introduction launch process, bringing together stakeholders throughout the company to ensure business alignment and internal/customer readiness for multiple new product releases.Drives resolution and timely mitigation of risks and raises to management serious issues that impact a successful customer release.Maintains a launch calendar, KPIs, and regularly publishes launch status, providing complete transparency to all stakeholders and executives about any risks and customer/resource contention.Responsible for ensuring measurement of post-launch KPIs to include launch impact, readiness, adoption, and usage as well as post launch activity vs go-to-market plans.Ensures that all cross-functional teams have detailed plans, KPIs prior to product release, this includes: support and installation, training, documentation, product messaging marketing/commercialization, OEM/ISV partner readiness, etc.Continuously improves the launch process, performing retrospectives after each launch and driving process improvements.Works with agile teams to align launch with the agile process.Works as an evangelist for the launch process, communicating process and value.Supports the initial customer deployment (for new products) with the installation team, driving feedback loop to product and engineering.Manages the initial customer contact and readiness for a new (Beta) product to ensure good preparation & understanding to the customers on new products.Oversees that the initial deployment team has the training, tool, and data migration capabilities for a successful launch.Manages internal release announcements and communications.Provides guidance, mentorship, and support to team.Required job skillsMinimum of 5 years in launch program management, program management for SaaS software products, requiring interaction with diverse development and operational groups in a rapidly growing organization.PMP certification or equivalent preferred.Experience in leading new product launches in Agile or Scaled Agile Framework environments.Awareness of Pragmatic Framework highly desired.Customer centricity, understanding of customer experience factors and how to measure them.Experience managing multiple demands across a wide spectrum of activities, leveraging superior relationship-building and interpersonal skills to bring multiple stakeholders together.Excellent listening, oral, and written communication/presentation skills.Highly organized, detailed oriented with strong knowledge of business operations, installation processes, and ability to define, document, evaluate and communicate operational processes.Experience working with MS Office Suite (including MS Project, Excel, and Visio).Proven experience at creating and implementing business or operational processes and procedures.BS/BA in Business Administration or equivalent work experienceFamiliar with Jira and Jira AlignDemonstrable coaching and mentoring skillsAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Keywords: CDK Global, Hoffman Estates , SR Launch Manager, Executive , Hoffman Estates, Illinois

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