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Customer Success Manager

Company: Vistex
Location: Hoffman Estates
Posted on: June 22, 2022

Job Description:

Vistex is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins. Our deep industry expertise coupled with in-house implementation, delivery and training services makes Vistex a full solutions resource and consultancy.Vistex Customer Success Manager (CSM) will build and manage meaningful client relationships with a consultative approach.Responsibilities:Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfactionEstablish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategyWork with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goalsProactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client engagement, business outcomes, and maintain renewal and retention ratesEstablish a trusted/strategic-advisor relationship with each assigned client and drive continued value of our products and servicesUnderstand and anticipate customer's needs and goals then track customer progressLead Voice of the Customer (VOC) initiatives within your client portfolio. Gather feedback and act as advocate for your client-base with internal Support, Sales, and Product teams.Collaborate with Sales other internal teams on customer interactions and engagementsConduct business reviews with customer to discuss overall account health, including bench marking, adoption trends and best practiceAbout us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it's actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next - so they can make sure every dollar they spend really is driving more growth, not just more costs. It's why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex - Now it all adds up.

Keywords: Vistex, Hoffman Estates , Customer Success Manager, Executive , Hoffman Estates, Illinois

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