Jiffy Lube Multicare Service Manager

Company: Jiffy Lube
Location: Hoffman Estates
Posted on: June 25, 2022

Job Description:

The Service Manager is responsible for managing employees, providing a high level of customer service & achieving the sales performance & goal requirements. The Service Manager is responsible for the employees training & development as well as for managing all aspects of their work performance. The Service Manager ensures each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle & to maintain a pleasant, safe environment for the customers & the employees.Job Responsibilities: Manage day to day store personnel in a professional mannerResolve customer issuesUnderstand & maintain inventory control Ensure the store & its employees comply with OSHA & EPA standardsEnsure employees perform required procedures & follow all policies as outlinedEnsure that all employees maintain a 100% completion status for their computer based training requirementsEnsure equipment & facilities are maintainedResponsible for personnel issues, scheduling, hiring & disciplinary actionsEnsure the store is opened & closed properlyResponsible for all cash receiptsCoach, counsel & discipline employees as neededResponsible for store compliance with all policies & procedures as outlined in the Employee Handbook & JTSS documentationEnsure all employees are properly trained per JTSS guidelines & to provide leadership to continue developing each individual's skill levelsUphold store image standardsOther duties as requested or assignedJob Requirements/Competencies: Two (2) years Lube Technician or similar auto experience or one (1) year of Automotive Management experience.Customer service skills to manage the customer's experience & difficult customer situationsEthics and integrity to treat others with respectBasic computer skills to enter customer & vehicle information correctly as well as to perform other managerial dutiesOrganizational skills to complete tasks in a timely mannerWeekend work & some holiday work requiredCash handling skillsSupervisory skillsCompensationWe offer competitive pay, bonuses, & advancement opportunities401k ProgramState of the art training & certification program recognized by the ASEPaid ASE testing fees for passing A4 & A5 certificationsFlexible hours, great team spirit, personal & family discounting & much more.

Keywords: Jiffy Lube, Hoffman Estates , Jiffy Lube Multicare Service Manager, Executive , Hoffman Estates, Illinois