Jiffy Lube Multicare Service Manager
Company: Jiffy Lube
Location: Hoffman Estates
Posted on: June 25, 2022
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Job Description:
The Service Manager is responsible for managing employees,
providing a high level of customer service & achieving the sales
performance & goal requirements. The Service Manager is responsible
for the employees training & development as well as for managing
all aspects of their work performance. The Service Manager ensures
each customer receives exceptional customer service, while
providing complete, error free professional service for his/her
vehicle & to maintain a pleasant, safe environment for the
customers & the employees.Job Responsibilities: Manage day to day
store personnel in a professional mannerResolve customer
issuesUnderstand & maintain inventory control Ensure the store &
its employees comply with OSHA & EPA standardsEnsure employees
perform required procedures & follow all policies as outlinedEnsure
that all employees maintain a 100% completion status for their
computer based training requirementsEnsure equipment & facilities
are maintainedResponsible for personnel issues, scheduling, hiring
& disciplinary actionsEnsure the store is opened & closed
properlyResponsible for all cash receiptsCoach, counsel &
discipline employees as neededResponsible for store compliance with
all policies & procedures as outlined in the Employee Handbook &
JTSS documentationEnsure all employees are properly trained per
JTSS guidelines & to provide leadership to continue developing each
individual's skill levelsUphold store image standardsOther duties
as requested or assignedJob Requirements/Competencies: Two (2)
years Lube Technician or similar auto experience or one (1) year of
Automotive Management experience.Customer service skills to manage
the customer's experience & difficult customer situationsEthics and
integrity to treat others with respectBasic computer skills to
enter customer & vehicle information correctly as well as to
perform other managerial dutiesOrganizational skills to complete
tasks in a timely mannerWeekend work & some holiday work
requiredCash handling skillsSupervisory skillsCompensationWe offer
competitive pay, bonuses, & advancement opportunities401k
ProgramState of the art training & certification program recognized
by the ASEPaid ASE testing fees for passing A4 & A5
certificationsFlexible hours, great team spirit, personal & family
discounting & much more.
Keywords: Jiffy Lube, Hoffman Estates , Jiffy Lube Multicare Service Manager, Executive , Hoffman Estates, Illinois
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