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Operations Quality Control Manager - Concessions

Company: clairesinc
Location: Hoffman Estates
Posted on: August 3, 2022

Job Description:

Claire's - A Career that's always in styleOperations Quality Control ManagerAbout the RoleManage day-to-day communication with outside concession partners and act as internal point person for all areas of business as it relates to the partner.Support initiatives to expand the scope of existing partnerships as well as onboard new partners.ResponsibilitiesServe as the lead point of contact for all matters involving the concession partner: Answer client inquires, address and resolve service concerns,provide performance recaps, and review credit requestsDevelop strong client relationships, build rapport and ensure understanding of customers core business needsProactively manage changes in project scope, identify potential issues and devise contingency plansIdentify and develop new business opportunities with existing clients such as adding additional store locations or product expansionsServe as the link of communication between internal teams and clientsPartner with cross-functional internal teams ( merchandising, marketing, store operations, logistics, finance, IT) as needed to develop action plans that improve sales performance and/or customer service levelsHelp to document and communicate new partner set up requirements: specific procedures,processes around IT, service structureAbout YouAccount Management experience, with experience working with outside vendors, and / or Project Management experienceAbility to analyze, recap and provide recommendations regarding current sales performance and future opportunities Retail management experience - understands processes of retail buying or planning, planogram, markdowns, inventory, logistics, POS systems etcProfessional presentation and communication skillsProficient in Microsoft Excel, Word and Power PointHands on, flexible team player with the ability to work independentlyClaire's is an equal opportunity employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Keywords: clairesinc, Hoffman Estates , Operations Quality Control Manager - Concessions, Executive , Hoffman Estates, Illinois

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