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General Manager

Company: Crumbl Cookies
Location: Hoffman Estates
Posted on: September 24, 2022

Job Description:

As a franchisee of the rapidly expanding Crumbl Cookies phenomenon, we are seeking a General Manager for the soon to open Crumbl location in Hoffman Estates, IL! Our store culture will be upbeat and driven by results. We will focus on integrity, initiative, and clear communication as we satisfy customers and develop our employees. The General Manager will embody this culture as they help hire and lead the Crew of Shift Leads, Mixers and Bakers in fulfilling the Crumbl vision of bringing family and friends together over the world's best box of cookies.---We believe in empowering our store leadership to take full ownership of this culture and will provide leadership coaching sessions with professionally trained coaches. Our goal is to help you be the best leader you can possibly be.Desired Attributes:

  • Results driven and self-motivated
  • Attention to detail
  • Personal integrity
  • Love of customer service
  • Ability to coach and mentor others
  • Thrives in fast-paced environments
  • Practices clear and kind communication
  • Recognizes and execute continuous improvement opportunitiesResponsibilities may include:
    • Establish and uphold value driven culture amongst all Crumbl Crew members
    • Create and execute on systems to adhere to Crumbl core values of: Customer Experience, Cookie Quality, and Cleanliness
    • Schedule staff sufficient to achieve all sales, quality and performance metrics
    • Conduct daily and weekly inventory of cookies, dough and raw materials
    • Lead and mentor Shift Leads and other employees
    • Interview candidates and make hiring decisions
    • Conduct performance and development evaluations with Crew Members
    • Facilitate training of all Crew members
    • Become familiar with and ensure compliance with all policies in Employee Handbook and Crumbl Operations Manual
    • Have ultimate accountability for all customer related issue resolution
    • Manage all Crew communication through approved mobile messaging toolsRequired Qualifications and Experience:
      • ANSI accredited Certified Food Protection Manager certification (can obtain once hired)
      • Minimum three years food service experience
      • Minimum one year management or leadership experience
      • High School Diploma or equivalent
      • Valid Illinois driver's license with reliable transportation
      • Able to stand for extended periods of time
      • Able to lift, carry, or push/pull up to 50 lbs
      • Able to work extended hours when needed
      • Able to lead in a fast-paced environmentAbout Crumbl CookiesIt all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes - a practice that is still part of the Crumbl process - until they created the world's best chocolate chip cookie.Pay: $45000 - $75000 per yearSupplemental pay:
        • Bonus payBenefits:
          • Health insurance
          • Dental insurance
          • Vision insurance
          • Employee discountJob types: Full-timeEducation: High school degreeWork location: On-site

Keywords: Crumbl Cookies, Hoffman Estates , General Manager, Executive , Hoffman Estates, Illinois

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