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Training Program Manager

Company: Bystronic
Location: Hoffman Estates
Posted on: May 26, 2023

Job Description:

The Training Program Manager will be responsible for the full business life cycle of both external (Customer) training and internal (Classroom) training programs. This highly visible role will build the training business for the Americas Market Region, working in conjunction with local resources, as well as part of a global team, to insure successful knowledge transfer as well as successful business outcomes.
Primary Duties & Responsibilities

  • Leads and promotes the Bystronic culture and values. Creates a positive and inclusive working environment for all team members, customers and trainees.
  • Set training and development strategies to ensure strong training processes, programs, systems and metrics that align with both global and regional training objectives.
  • Accountable for the oversight of all training activities for both internal (classroom) and external (customer) trainees.
  • Collect, maintain and lead action-oriented responses to internal and external trainee feedback surveys, and monitor training program effectiveness/outcomes.
  • Develop and drive training metrics to achieve desired skill, competency and cross-functional knowledge development
  • Lead and oversee the preparation of sales training quotes for additional customer training upon request and in coordination with the Sales team.
  • Train staff cross-functionally to have a backup plan for all training commitments.
  • In conjunction with Global training leaders, insure the availability and technical integrity of appropriate training documentation available to both internal and external trainees.
  • Ensure that professional training concepts, procedures and programs are addressing the needs of all internal and external trainees.
  • Work in a fully collaborative manner with training teams to organize, develop and administer new training programs, while also leading a mindset of continuous improvement with all existing training programs.
  • Supervise instructor personnel with emphasis on management and administration of training activities from introduction through delivery and outcomes.
  • Independently and collaboratively works through highly complex training issues to determine, recommend, and apply recommended resolution and disposition.
  • Ensure training consistency across all training employees and deliveries.
  • Develop and maintain a culture of continuous improvement for the training team, as well as internal and external training customers.
  • Manage the training department to successful outcomes against annually defined budget and profitability metrics. Required Personal Skills, Key Behaviors
    • Excellent communication capabilities, including experience in a regional or global environment.
    • Project management experience, specifically in the design and implementation of collaborative and sustainable learning performance initiatives.
    • Exceptional facilitation and interpersonal skills, with the ability to effectively interact with team members and stake holders at all levels of the organization.
    • Superior organization, time management and follow up skills.
    • Ability to lead, motivate and empower colleagues and other team members.
    • Ability to recognize problems, set goals and convert plans into action.
    • Exercises good judgement and controlled decision-making skills.
    • Open to and encouraging of feedback and personal improvement.
    • Displays courage to challenge ideas and resolve issues collaboratively.
    • Holds self and team accountable to high standards of conduct and professionalism.
    • Basic business acumen, understanding both customer satisfaction & financial drivers
    • Task & project management skills, basic PC skills (customer relationship management software, Excel and PowerPoint). Work Experiences
      • Minimum 5-7 years of experience in a training oversight role, including both internal and external customers, and budgetary responsibilities.
      • Proven track record in a service environment.
      • Ability to travel both domestically and internationally (up to 25%).

Keywords: Bystronic, Hoffman Estates , Training Program Manager, Executive , Hoffman Estates, Illinois

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