Veterinary ER Coordinator

Company: Madison Veterinary Specialists
Location: Madison
Posted on: May 3, 2025

Job Description:

Join Our ER Team and Make a Real Difference for Pets and Their People:

Are you the right applicant for this opportunity Find out by reading through the role overview below.

Are you passionate about providing exceptional care to animals in their time of need? Do you thrive in a fast-paced, collaborative environment where no two days are the same? We're looking for a compassionate and detail-oriented ER Coordinator to join our emergency department team!

At MVS, we believe in making a meaningful impact in the lives of pets-and their families-every single day. As an ER Coordinator, you'll be at the heart of that mission, helping to ensure seamless patient care and a comforting experience for our clients.

About the Role:

Whether you're licensed or unlicensed, you'll serve as a vital bridge between our ER team, Client Care Specialists (CCS), and pet parents. You'll help manage patient flow, triage calls, assist with procedures, and ensure every detail is handled with care and accuracy.

This position plays a critical role in creating a calm, supportive, and efficient environment-especially during emotionally charged situations like euthanasias and discharges.

What You'll Do

Coordinate ER triage and communication between departments
Monitor the ER message center and incoming client emails
Support critical and hospitalized patients with timely care
Maintain accurate medical records and ensure invoicing is correct
Attend daily rounds to stay up to speed and relay information to the CCS team
Communicate compassionately with clients throughout their pet's visit
Participate in staff meetings and stay up to date with protocols and schedules
Provide calm and professional support during emergencies, including CPR if needed

We're Looking For Someone Who:

Has experience in veterinary or emergency care
Can recognize signs of distress or behavior changes in animals
Stays organized under pressure and thrives on collaboration
Is detail-oriented and confident using medical records software (we utilize ImproMed)
Communicates clearly and empathetically with both teammates and clients
Is willing to work rotating weekends and holidays
Must have strength and stamina to life approximately 50 pounds, walk dogs weighing up to 130 pounds and work on their feet all day.
Capable of safely working in environment with potential exposure to hazardous materials, infections and zoonotic diseases.

Bonus Skills:

Comfortable with medication handling and discussing at-home care
Familiar with triage protocols and rounding with doctors
Capable of supporting medical boarding patients and performing treatment plans
Enthusiastic about learning and growing in the veterinary field

MVS Team Perks

Health insurance (medical, dental & vision)
Safe Harbor 401(k) with 4% employer match
Tuition reimbursement & CE Allowance
Generous PTO
Focus on work-life balance and well-being

Take a Tour of Our Facility: MVS Hospital Tour - Watch Now

Ready to Join Our Team?

Apply today and help us deliver the care that pets-and people-deserve.

Keywords: Madison Veterinary Specialists, Hoffman Estates , Veterinary ER Coordinator, Healthcare , Madison, Illinois