Senior Telephonic Case Manager
Company: Chubb
Location: Chicago
Posted on: April 2, 2026
|
|
|
Job Description:
Description The Workers’ Compensation Senior Telephonic Nurse
Case Manager is responsible for evaluating and expediting
appropriate, cost-effective medical treatment of injured employees
with the goal of optimum medical improvement. The Senior TCM is
responsible for disability management, including proactive early
return to work coordination. Close collaboration with the claims
and medical team to achieve individual case and department goals is
a critical component of the position. This is a full-time remote
position. KNOWLEDGE AND SKILLS: Excellent verbal and written
communication skills. This position will involve continuous
personal, telephonic, and written contact. Strong interpersonal and
relationship building skills. Knowledge of traumatic injuries and
the resultant disabilities and medical complications. Knowledge of
Workers’ Compensation Acts and working knowledge of the medical
providers in the assigned territory. Knowledge and expertise in use
of medical treatment guidelines and disability duration guidelines.
Experience using Microsoft Office products and ability to learn
other technology tools. Strong time management, critical thinking,
and organizational skills with the ability to work independently to
manage priorities and meet deadlines. Model exceptional customer
experience skills. MAJOR DUTIES/RESPONSIBILITIES OF THE JOB :
Complete timely initial assessment report, case management plan,
and establish disability duration timeframes. Throughout the life
of an assignment review, analyze and critically assess medical
records compared to evidence-based treatment guidelines;
communicate findings and recommendations to the adjuster as part of
the development of a medical action plan. Active participation with
claims team to review, establish, and execute action plan. Develop
and maintain action plan for early return to work (RTW) based on
disability duration guidelines. Work collaboratively with all
stakeholders to effectively manage recovery and return to work
process. Meet productivity requirements. Effectively manage
inventory based on guidelines. Assist with training and development
of team members and broader workers’ compensation team including
preparation and presentation of updates on relevant medical topics.
Assist Nurse Manager and leadership team as needed with triage and
projects. EDUCATION AND EXPERIENCE: Registered Nurse (RN) license
in good standing required and willingness to obtain additional
licenses as needed. BSN preferred. Certified Case Manager (CCM)
certification, CDMS and/or CRRN preferred. Compact license
preferred. 7-10 years of experience in Workers’ Compensation Case
Management preferred. Proficiency with MS Office products. The pay
range for the role is $65,900 to $111,900. The specific offer will
depend on an applicant’s skills and other factors. This role may
also be eligible to participate in a discretionary annual incentive
program. Chubb offers a comprehensive benefits package, more
details on which can be found on our careers website . The
disclosed pay range estimate may be adjusted for the applicable
geographic differential for the location in which the position is
filled.
Keywords: Chubb, Hoffman Estates , Senior Telephonic Case Manager, Healthcare , Chicago, Illinois
