Concierge

Company: Charter Senior Living
Location: Hoffman Estates
Posted on: January 6, 2020

Job Description:

ConciergeWhy Charter Senior Living??I believe in the Charter Mission.? To Enhance the Human Spirit. I do this every day as I help care for our residents.? They may need extra help throughout the day, but I know during these times that I am enhancing their spirit.? I feel honored to make such a difference in someone?s life!-Charter Senior Living Associate?Your potential is unlimited.? As a small boutique company, we are committed to helping each of our Associates have more than just a ?job?.? We want each of our associates to feel like they have a career and an opportunity to grow. Learn more about Charter and how you can become part of an organization that is committed to the future of their Associates.Charter Benefits:

• Competitive Hourly Wage
• Perfect Attendance bonus offered monthly- Earn an extra $100 per month (after taxes).??
• Health Insurance?
• 401K
• Tuition Reimbursement
• Employee Referral Bonus
• Resident Referral Bonus?POSITION SUMMARYThe receptionist is responsible for providing information and referral to residents, visitors, staff and prospective clients in a positive, service-oriented manner.? The Receptionist must possess excellent written and verbal communication skills.? He/she must possess basic clerical skills; typing, filing, light bookkeeping and be able to work in an environment with multiple interruptions.? The position requires a pleasant nature and a willingness and desire to work with the elderly.DUTIES AND RESPONSIBILITIES
• Answering phones and accepting appropriate information or messages.
• Greeting visitors and directing inquiries.
• Accepting initial inquiry information.
• Providing marketing tours and arranging marketing meals, as appropriate.
• Maintaining records of inquiries for future phone follow-ups or mailings.
• Placing follow-up marketing calls to prospective clients, as directed by the manager.
• Completing and sending mailings directed to prospective clients, as directed by the manager.
• Receiving and distributing mail to appropriate personnel and residents.
• Completing tenant agreements and signing up new residents, as required.
• Maintaining resident, employee and other business files.
• Accepting and receipting monthly rental and other payments. Maintaining records of all payments received on applicable tenant account cards.
• Typing.
• Operating copy machine.
• Preparing semi-monthly time cards for community staff.
• Announcing resident events, meal times, and other applicable activities over the intercom. Posting daily menus.
• Maintaining the office calendar of reservations, resident vacations, etc. for reference.
• Assisting and participating in emergency procedures to maintain resident safety, i.e. fire drills.
• Assisting monthly in-service and staff training sessions.
• Other tasks as assigned by the Business Office Manager or Executive Director.
• Checking in on residents as requested by the Business Office Manager or Executive Director such as phone calls, knocking on their door and keying in to insure safety.UNIVERSAL PRECAUTIONS:
  • Potential for exposure to blood/body fluids not likelyPHYSICAL REQUIREMENTS:
    • The incumbent will sit for extended periods of time. Lift between 1-20 pounds occasionally. Walks throughout the facility as needed. Visual acuity and good hearing.OTHER REQUIREMENTS:
      • Exceptional communication and conflict resolution skills. Typing and ten key adding machines. Ability to function as a team member. Good interpersonal skills with all levels of staff, residents, families, and the public.?JB.0.00.LN

Keywords: Charter Senior Living, Hoffman Estates , Concierge, Hospitality & Tourism , Hoffman Estates, Illinois