Routing Team Leader - PM Shift

Company: Sears Home Services
Location: Hoffman Estates
Posted on: January 15, 2022

Job Description:

Req/Job ID: 1007533BREmploying Entity: Transform SR LLCEmployment Category: Regular, Full-timeJob Function: Team LeadStore ID: 08665: IN HOME ROUTING CENTERThis position is responsible for managing all activities related to the routing of service orders to primarily ensure customers receive service when requested, and secondarily, balance business needs with technician work/life balance. This position is responsible for providing coaching and leadership assistance to a team of routing associates in the day-to-day operations of the routing office.Job Requirements: Resolve issues arising from: Escalated customer service issues Exception orders escalated by our Authorized Service Agent (ASA) organization (ASA cannot fulfill service) Technician route concerns Unplanned unavailability Monitor route activity on Service Gantt Perform additional coaching and leadership tasks as assigned by the Route Manager Participate in routing center payroll planning process Provide strong process-oriented leadership for essential Region Routing Center job functions#HomeServices

Keywords: Sears Home Services, Hoffman Estates , Routing Team Leader - PM Shift, Hospitality & Tourism , Hoffman Estates, Illinois

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