Club Customer Service Outfitter
Company: Bass Pro, LLC
Location: Hoffman Estates
Posted on: May 6, 2022
Job Description:
Position Summary: Providing world class customer service while
ensuring a pleasant and productive shopping experience for all
customers. Product experts of the CLUB program by properly
providing and, presenting customers with the benefits of becoming a
CLUB Member while executing account servicing, and other CLUB
processes from start to finish. Other responsibilities include:
- Acquiring and activating new members
- CLUB sales
- Customer experience
- Peer coaching and influencing
- Regulatory complianceAbility to consistently exceed customer
expectations and show commitment to Bass Pro Shops' & Cabela's Core
Values.Essential Functions:
- Supports a strong commitment to world class customer service
and ensures a pleasant and productive shopping experience for all
customers.
- Proactively greets customers and presents them with the
opportunity to become a Bass Pro Shops & Cabela's CLUB Member or
provides current member with a unique and exclusive
experience.
- Executes all Bass Pro Shops & Cabela's CLUB operational and
compliance programs.
- Demonstrate products to customers.
- Knowledgeable of advertised sales.
- Responsible for helping meet metric goals and objectives for
self and store.
- Responsible for keeping CLUB inventory accurate and keeping the
CLUB Booth clean and organized.
- Provides full CLUB Member experience including service
processes such as processing payments, answering account questions,
and processing applications.
- Provides daily feedback and reports in a timely and accurate
manner.
- Provides peer coaching, recognition, and support as a CLUB
advocate and representative.
- Providing service to all areas of the store based on business
need.
- All other duties as assigned by
leadership.Experience/Qualifications:Minimum Degree Required: High
School Diploma or EquivalentPreferred Degree: N/ACertificate(s) or
License(s): N/AExperience: 0 to 2+ Years ExperiencePhysical
RequirementsTo accomplish the essential functions of this job,
Incumbent will be required to:
- Stand and/or walk during shift to assist customers on the sales
floor, etc.
- Hear well enough to constantly communicate with others to
exchange information
- Constantly repeat motions that may include the wrists, hands
and/or fingers.
- Constantly assess the accuracy, neatness and thoroughness of
work assigned
- Light work that includes lifting and moving objects up to 20
pounds constantly
- Occasionally ascend or descend ladders, stairs, step stools,
etc
- Occasionally work in noisy environmentsBass Pro Shops is an
equal opportunity employer. Hiring decisions are administered
without regard to race, color, creed, religion, sex, pregnancy,
sexual orientation, gender identity, age, national origin,
ancestry, citizenship status, disability, veteran status, genetic
information, or any other basis protected by applicable federal,
state or local law.Reasonable AccommodationsQualified individuals
with known disabilities may be entitled to reasonable accommodation
under the Americans with Disabilities Act and certain state or
local laws.If you need a reasonable accommodation for any part of
the application process, please visit your nearest location or
contact us at hrcompliance@basspro.com.Cabela's
Keywords: Bass Pro, LLC, Hoffman Estates , Club Customer Service Outfitter, Hospitality & Tourism , Hoffman Estates, Illinois
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