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Concierge - Part Time Shifts - Weekends

Company: Charter Senior Living of Poplar Creek
Location: Hoffman Estates
Posted on: August 4, 2022

Job Description:

Concierge
Why Charter Senior Living?
"I believe in the Charter Mission.-- To Enhance the Human Spirit. I do this every day as I help care for our residents.-- They may need extra help throughout the day, but I know during these times that I am enhancing their spirit.-- I feel honored to make such a difference in someone's life!
-Charter Senior Living Associate--
Your potential is unlimited.-- As a small boutique company, we are committed to helping each of our Associates have more than just a "job".-- We want each of our associates to feel like they have a career and an opportunity to grow. Learn more about Charter and how you can become part of an organization that is committed to the future of their Associates.
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POSITION SUMMARY
The receptionist is responsible for providing information and referral to residents, visitors, staff and prospective clients in a positive, service-oriented manner.-- The Receptionist must possess excellent written and verbal communication skills.-- He/she must possess basic clerical skills; typing, filing, light bookkeeping and be able to work in an environment with multiple interruptions.-- The position requires a pleasant nature and a willingness and desire to work with the elderly.
DUTIES AND RESPONSIBILITIES

  • Answering phones and accepting appropriate information or messages.
  • Greeting visitors and directing inquiries.
  • Accepting initial inquiry information.
  • Providing marketing tours and arranging marketing meals, as appropriate.
  • Maintaining records of inquiries for future phone follow-ups or mailings.
  • Placing follow-up marketing calls to prospective clients, as directed by the manager.
  • Completing and sending mailings directed to prospective clients, as directed by the manager.
  • Receiving and distributing mail to appropriate personnel and residents.
  • Completing tenant agreements and signing up new residents, as required.
  • Maintaining resident, employee and other business files.
  • Accepting and receipting monthly rental and other payments. Maintaining records of all payments received on applicable tenant account cards.
  • Typing.
  • Operating copy machine.
  • Preparing semi-monthly time cards for community staff.
  • Announcing resident events, meal times, and other applicable activities over the intercom. Posting daily menus.
  • Maintaining the office calendar of reservations, resident vacations, etc. for reference.
  • Assisting and participating in emergency procedures to maintain resident safety, i.e. fire drills.
  • Assisting monthly in-service and staff training sessions.
  • Other tasks as assigned by the Business Office Manager or Executive Director.
  • Checking in on residents as requested by the Business Office Manager or Executive Director such as phone calls, knocking on their door and keying in to insure safety.

    UNIVERSAL PRECAUTIONS:

  • Potential for exposure to blood/body fluids not likely

    PHYSICAL REQUIREMENTS:

    • The incumbent will sit for extended periods of time. Lift between 1-20 pounds occasionally. Walks throughout the facility as needed. Visual acuity and good hearing.

      OTHER REQUIREMENTS:

      • Exceptional communication and conflict resolution skills. Typing and ten key adding machines. Ability to function as a team member. Good interpersonal skills with all levels of staff, residents, families, and the public.

        --JB.0.00.LN

Keywords: Charter Senior Living of Poplar Creek, Hoffman Estates , Concierge - Part Time Shifts - Weekends, Hospitality & Tourism , Hoffman Estates, Illinois

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