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Regional Service Manager - After Hours - Central Zone ( MI area)

Company: Siemens
Location: Hoffman Estates
Posted on: September 19, 2022

Job Description:

Please note this is a second shift (salaried) position. Expectedhours are from 4pm to 1am ET.Now is our time to inspire the future of healthcare together.AtSiemens Healthineers, we are passionate about enabling healthcare professionalsto deliver high quality patient care, and to do so affordably. A leading globalhealthcare company, Siemens Healthineers continues to strengthen our portfolioof medical imaging and laboratory diagnostics, while adding new offerings suchas managed services, consulting, and healthcare IT services as well asfurther technologies in the growing market for therapeutic and moleculardiagnostics. Siemens Healthineers develops innovations that support betterpatient outcomes with greater efficiencies, giving providers the confidence,they need to meet the clinical, operational, and financial challenges of achanging healthcare landscape. Join our team now at Siemens HealthineersPosition OverviewThe After Hours Service Manager (AHSM)is responsible for managing the Healthcare Field Service business after hours bydirecting, coordinating, and leading the organization and its activities tomeet customer service expectations and financial metrics. The AHSM directlyleads a team of about ten Customer Service Associates (CSA) and indirectlyabout thirty after hours Customer Service Engineers (CSE). The Central Zonecovers ND, MN, WI, Northwestern IL, MI, OH, IN, WV, and Western PA. The AHSMreports directly to the Zone Vice President, Central. Responsibilities

  • Achieve or exceed all assigned Key Performance Indicators (KPIs) related to territory.
  • Implement outlined service strategies for assigned territory.
  • Serve as management escalation point for assigned customers and service engineers.
  • Involvement with key customers, with focus on those locations with extended hour contracts.
  • Change Leadership & Employee Engagement: for example, develop all employees of the region.
  • Business Data to drive Decision Making: as proof, demonstrated ability to leverage data for better outcomes.
  • Strategic Growth Planning: develop long term value-based relationships with customers and collaborates on overall customer strategies local sales team.
  • Professional Internal & Customer Communications: able to present complex problems and associated solutions in an engaging manner.
  • Legal, Regulatory, & Compliance: ensure compliance with FDA Good Manufacturing Practices, legal accountability, and all service policies relevant to the position.
  • Accountable Owner for Operations: for example, work with dispatch, order management and other service departments to ensure smooth service delivery for his/her customers.
  • This role will also perform other duties as assigned.Required Knowledge/Skills,Education, and Experience
    • BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
    • 8+ years of successful experience in service operations and responsibilities as presented above.
    • Excellent organizational skills.
    • Excellent analytical skills. Ability to derive appropriate actions from reports.
    • Superior communication skills (written and oral) and ability to effectively communicate with various stakeholders.
    • Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives.
    • Ability to thrive as a member of a collaborative, cross-functional team.
    • Must have a valid drivers license and a clean driving record over the last three years.Preferred Knowledge/Skills,Education, and Experience
      • Experience in managing large remote employee-based territory.
      • Knowledge of the Diagnostic Imaging industry.
      • Ability to articulate and explain value of Service Agreement offerings.
      • MBA or similar advanced degrees.Locationand Travel Requirements
        • Travel expectations: Must be willing and able to travel 15% or more as required.
        • Flexible with location but needs to reside within the assigned territory.Siemens Healthineers has recentlyannounced the next steps in our continued commitment to prioritize colleaguehealth, comply with customer/business partner requirements, and help preserveour business continuity. Going forward,please be aware that Siemens Healthineers requires full vaccination for all newhires by their start date, except where prohibited by state law.(Note: Accommodations may be requestedfor certain medical or religious reasons)At Siemens Healthineers, we valuethose who dedicate their energy and passion to a greater cause. Our people makeus unique as an employer in the med-tech industry. What unites and motivatesour global team is the inspiration of our common purpose: To innovate for healthcare, building on ourremarkable legacy of pioneering ideas that translate into even betterhealthcare products and services. We recognize that taking ownership of ourwork allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.If you want to join us in transforming the way healthcare is delivered,visit our career site at .
          Organization: Siemens HealthineersCompany: Siemens Medical Solutions USA, Inc.Experience Level: Experienced ProfessionalFull / Part time: Full-time

          Equal Employment Opportunity Statement
          Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

          EEO is the Law
          Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

          Pay Transparency Non-Discrimination Provision
          Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

          California Privacy Notice
          California residents have the right to receive additional notices about their personal information. To learn more, click here.

Keywords: Siemens, Hoffman Estates , Regional Service Manager - After Hours - Central Zone ( MI area), Hospitality & Tourism , Hoffman Estates, Illinois

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