Customer Service Engineer 4 - Detroit, Michigan

Company: Siemens Healthineers
Location: Hoffman Estates
Posted on: May 24, 2023

Job Description:

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.


We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer 2 specializing in service Multi-Vendor (MV) Imaging Equipment (currently GE).


Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.


Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.


--- Service Area - Detroit, MI


--- Shift flexibility may be required as well as on-call rotation and the ability to attend training classes as required with advance notice.


This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:


You are in a field-based, customer-facing role that services, maintains, and modifies MV imaging equipment at customer sites.

You are the "Face of Siemens" to the customer.

You support the Nuclear Medicine modality initially with potential to cross train into other modalities in the future.

You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.

You report to the Customer Success Manager at Siemens Medical Solutions.


This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers


You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision

You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

You have strong customer service and communication skills

You are proficient in the use of tools and service test equipment

You have previous knowledge and experience with Nuclear Medicine imaging equipment


Required skills to have for the success of this role


Minimum Technical Degree or equivalent experience

Strong electronics and computer skills required

3 to 5 years of field service experience is desired

Valid driver's license and good driving record required

Ability to work both individually and in an established team setting

Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification


At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.


If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.


If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.


As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.


Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.


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