Overnight - Guest Service Associate Lead
Company: Marriott International Inc
Location: Chicago
Posted on: May 8, 2024
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Job Description:
Additional Information Overnight Shift
Job Number 24067452
Job Category Rooms & Guest Services Operations
Location The Westin Michigan Avenue Chicago, 909 North Michigan
Avenue, Chicago, Illinois, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY Organize, confirm, process, and conduct all
guest/group check-ins, check-outs, room reservations, requests,
changes, and cancellations. Ensure current rate information is
available. Identify package plans based on market codes, make
necessary arrangements. Anticipate sold-out situations, obtain
satisfactory alternative accommodations. Manage daily room
inventory. Maintain database containing repeat/VIP guest
preferences. Secure payment; verify and adjust billing; expedite
problem payments. Activate room keys. Process all guest requests
and relay messages. Identify and explain room features; supply
guests with directions and information. Ensure any outstanding
requests or problems are resolved. Compile and review daily
reports/logs/contingency lists. Count bank at beginning and end of
shift; secure bank. Process all payment types, vouchers, paid-outs,
and charges. Notify Loss Prevention/Security of any guest reports
of theft. Operate switchboard, forward calls to Front Desk whenever
unattended. Monitor supply inventory. Assist management in
training, scheduling, evaluating, counseling, motivating and
coaching employees; serve as a role model. Develop/maintain
positive working relationships; support team to reach common goals;
listen and respond appropriately to employee concerns. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Reach overhead
and below the knees. Stand, sit, or walk for an extended period of
time. Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. PREFERRED QUALIFICATIONS
Education: - - - - - - - - - - - - - - - - -High school diploma or
G.E.D. equivalent. Related Work Experience: - - - - At least 1 year
of related work experience. Supervisory Experience: - - - - - -No
supervisory experience. License or Certification: - - - - - - None
- Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law. At Westin, we are
committed to empowering guests to regain control and enhance their
well-being when they need it most while traveling, ensuring they
can be the best version of themselves. To achieve the brand mission
of becoming the preeminent wellness brand in hospitality, we need
passionate and engaged associates to bring the brand's unique
programming to life. We want our associates to embrace their own
well-being practices both on and off property. You are the ideal
Westin candidate if you are passionate; you are active and take
pride in how you maintain your well-being; you are optimistic; you
are adventurous. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global---team, and -become the best
version of you.
Keywords: Marriott International Inc, Hoffman Estates , Overnight - Guest Service Associate Lead, Hospitality & Tourism , Chicago, Illinois
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