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Technical Trainer

Company: Vistex, Inc
Location: Hoffman Estates
Posted on: January 25, 2019

Job Description:

The Vistex Technical Trainer is directly involved in the development, maintenance and facilitation of training on the Vistex suite of products for new and existing customers plus Vistex employees. This position is responsible for maintaining deep knowledge (functional and technical) of the Vistex suite of products, developingsharing best practices content, preparing training materials, as well as completion of any related projects assigned by the Training Manager. Primary responsibilities will focus on development, maintenance and facilitation of configuration training courses. These courses are conducted at customer facilities as well as the Vistex training facility. Responsibilities Teach formal and informal classes to varying audiences and skill levels on the business processes and configuration needed to implement and utilize Vistex software applications Ability and flexibility to adapt the training materials to sessions of varying lengths and audience sizes who possess varying skill sets Proactively manage and troubleshoot issues that occur while training Gather data and evaluating the effectiveness of configuration training and support material including recommendations related to improvements Work closely with Trainers, Product Management, Quality Assurance, and other Vistex teams to update training materials and create delta classes for new releases of Vistex software Lead and assist with special projects including customer customized training Mentor fellow team members Handle related duties as assigned Travel required (30-50) Qualifications Bachelorrsquos degree required Knowledge of SAP software products required Vistex software experience including configuration for Incentive Administration, Billbacks, Chargebacks, and Data Maintenance Pricing experience preferred Experience with typical business processes of a manufacturing andor distribution environment preferred Must be able to train both technical and non-technical people Independent thinking with highly developed problem-solving skills Must be able to effectively communicate and train all levels of an organization Ability to lead in classroom, small group, and individual training facilitation Proactive in self-learning of new software releases and industry best practices Demonstration of self-directed ability to handle and prioritize multiple projects and incoming customer requests Must consistently display a professional demeanor and make positive contributions to the team

Keywords: Vistex, Inc, Hoffman Estates , Technical Trainer, Human Resources , Hoffman Estates, Illinois

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