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Technical Support Specialist

Company: MMD Services, Inc
Location: Hoffman Estates
Posted on: September 2, 2020

Job Description:

Our client is a global retailer having been around for over 60 years and headquartered in the Northwest suburbs. Their target demographic has expanded over the years and presents a significant opportunity for advancement and change. The business has made strategic partnerships which have triggered rapid growth and new leadership has focused on making technology a top priority. As a technical support analyst you will work with the North American team to help support multiple platforms including desktop, laptops, and mobile devices. You will be providing tier II front-line support to end users via phone and email on various technical issues and problems relating to hardware software, and connectivity issues. Requirements Hands-on experience working in an end-user support role Supporting Microsoft Office including Word, Excel, Access, Outlook, Endpoints Troubleshoot Windows 7810 Active Directory support (user accounts, creating groups, group policy, Azure AD) Printer peripheral device troubleshooting Familiar with basic networking support (TCPIP, DNS and DHCP) Knowledge of ITIL a must (Certifications a plus) Wireless troubleshooting (Wireless access points a plus) Remote support for smart phones, laptops and tablets Experience supporting Lotus Notes (a plus) AS400 knowledge (a plus)

Keywords: MMD Services, Inc, Hoffman Estates , Technical Support Specialist, IT / Software / Systems , Hoffman Estates, Illinois

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