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Technical Support Specialist

Company: Collabera
Location: Hoffman Estates
Posted on: January 15, 2022

Job Description:

--- - - - - - - - - Answers escalated technical support phone calls for assigned equipment group
--- - - - - - - - - Routes calls to appropriate parties if necessary
--- - - - - - - - - Provides advanced troubleshooting
--- - - - - - - - - Provides remote desktop support via remote desktop software
--- - - - - - - - - Logs all calls in CRM software
--- - - - - - - - - Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
--- - - - - - - - - Travels and provides field support for complicated cases when remote support is impossible
--- - - - - - - - - Maintains current knowledge of all company - products and all other matters that affect the dental industry
--- - - - - - - - - Shares knowledge and works with other Technical Support Team Members
--- - - - - - - - - Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
--- - - - - - - - - Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
--- - - - - - - - - Performs other duties as assigned

Must Haves:

--- - - - - - - - - Degree; technical in nature or equivalent work experience
--- - - - - - - - - Strong electromechanical experience
--- - - - - - - - - Strong troubleshooting and networking skills
--- - - - - - - - - Proficient with MS Suite
--- - - - - - - - - Ability to type minimum 20 words per minute
--- - - - - - - - - Strong communication skills
--- - - - - - - - - Experience troubleshooting mobile devices including Apple and Android devices.
--- - - - - - - - - Exceptional written and oral communication skills.
--- - - - - - - - - Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

Technical Support,Troubleshooting

Keywords: Collabera, Hoffman Estates , Technical Support Specialist, IT / Software / Systems , Hoffman Estates, Illinois

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