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Technical Support Lead

Company: Mmd Services
Location: Hoffman Estates
Posted on: January 16, 2022

Job Description:

Our client is a global retailer having been around for over 60 years and headquartered in the Northwest suburbs. Their target demographic has expanded over the years and presents a significant opportunity for advancement and change. The business has made strategic partnerships which have triggered rapid growth and new leadership has focused on making technology a top priority. As a Technical Support Lead you will work with the North American team to support multiple platforms including desktop, laptops, and mobile devices. You will be providing tier III support to both corporate users as well as stores via phone and email on various technical issues and problems relating to hardware software, and connectivity issues. Your role is to lead a small technical team and act as the point of escalation for any senior level tickets. Your day will primarily consist of end user support, but you will be asked to take on additional project related tasks as needed. You will work closely with the Support Manager and have demonstrated leadership responsibilities in a previous role. We are looking for a professional individual that is customer facing! Requirements:

  • Experience working as a lead on a helpdesk team
  • Hands-on experience working in an end-user support role
  • System/Server administration experience
  • Supporting Microsoft Office (2016) including Word, Excel, Access, Outlook, Endpoints
  • Troubleshoot Windows 7/8/10
  • Active Directory support (user accounts, creating groups, group policy, Azure AD)
  • Printer / peripheral device troubleshooting
  • Wireless troubleshooting
  • Remote support for smart phones, laptops and tablets
  • Familiar with basic networking support (TCP/IP, DNS and DHCP)
  • MAC experience
  • Experience within retail or a multi-site environment
  • Clear communication both verbal and written
  • Knowledge of ITIL a must (Certifications a plus!)
  • Experience supporting Lotus Notes (a plus)
  • AS400 knowledge (a plus)by Jobble

Keywords: Mmd Services, Hoffman Estates , Technical Support Lead, IT / Software / Systems , Hoffman Estates, Illinois

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