Telecom Coordinator

Company: TalentFish LLC
Location: Hoffman Estates
Posted on: November 24, 2022

Job Description:

Job Title: Telecom Coordinator
Primary Location: Hoffman Estates, IL- Hybrid role partial remote
Position Type: Contract

Overview
TalentFish is casting a line for a Telecom Coordinator. This is a partial onsite/work-from-home contract opportunity located in Hoffman Estates, IL.
Qualified candidates must be local to the area and able to work onsite a 2-3 days per week.

WHAT YOU'LL NEED:
Education and Experience -

• 
  
• 3-5+ years' experience in Telecom billing and invoicing.
  
• Experience working with telecommunication carriers to manage services such as connects/disconnects, coordination of new service or change of service, etc.
  
• Experience with reading and understanding telecommunication carrier invoices,
  
• Solid Excel skills of at least Intermediate level, and able to create reports in Excel.
  
• Experience interacting with business users and worked with different departments.
  
• Experience communicating with management and providing summaries and reports.
  
  
  Knowledge, Skills and Abilities -
  Core Qualifications (Required)
  
  
  • 
    
  • In-depth knowledge and experience of Telecom billing and local provision processes in an Enterprise environment
    
  • Strong attention to detail
    
  • Must be highly organized and able to multi-task. The role is very busy and requires a lot of coordinating, follow-up, tracking, administration, communicating with vendors etc.
    
    
    
    • 
      
    • Excellent communication skills Experience interacting with business users with ability to interact with multiple business functions .
      
      
      
      • 
        
      • Experience working directly with telecom carriers and internal customers on a daily basis to obtain quotes, place orders and coordinate installations to ensure the proper service delivery .
        
      • Experience with MACD (Moves, Adds, Changes, and Deletions) orders in a day-to-day environment .
        
      • Experience in Telecom Expense Management systems and business finance systems.
        
      • Experienced in Microsoft Office Suite, Outlook, and Intermediate Excel skills .
        
      • Has ability to recommend process improvements and communicate ideas or findings.
        
      • Ability and courage to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk.
        
      • Must have problem solving skills and critical thinking skills.
        
      • Able to drive the team to solve problems and implement permanent fixes as required .
        
      • Ability to adapt to change and make the team learn in the agile way with adopting new technologies in a multi-cloud environment .
        
      • Ability to work under pressure and at a large volume and fast paced environment .
        
        
        Nice to Have Qualifications
        
        
        • 
          
        • Good understanding of telecommunications technologies and related terminology such as MPLS, VoIP, TDM, DIA, SD-WAN and others.
          
        • Experience with billing systems Oracle or Rivermine/Tangoe is a PLUS
          
        • Advanced Excel skills is a PLUS
          
          
          WHAT YOU'LL DO:
          Job Responsibilities:
          
          
          • 
            
          • Work closely with many project managers on large scale and volume enterprise deployments to meet customer's unique requirements.
            
          • Work with customers to obtain up-to-date and accurate information before placing orders.
            
          • Perform Move, Change, Delete, and approve orders in TEM telecom management systems before placing an official orders to Telecom carriers.
            
          • Schedule and participate in weekly status calls with clients, fellow teammates, and carrier providers.
            
          • Ownership and coordination with network team, cross-functional teams, and carriers to schedule disconnections, installations, circuit activations and testing.
            
          • Follow-through communication on open carrier escalations and provisioning.
            
          • Provide big picture view on whole new circuit deployments to ensure business requirements are met, carrier escalation processes are documented and communicated to network and other functional teams that require the escalation process to perform their daily jobs.
            
          • Perform project management of multiple orders simultaneously with a deep level of detail, accuracy and quality.
            
          • Manage and maintain an inventory of active transport services and telecom inventory records.
            
          • Manage escalations and expedite with vendors to ensure timely service delivery.
            
          • Address issues and questions from cross-functional teams
            
          • Track metrics and work with different vendors to ensure SLA compliance from vendors, according to requirements.
            
            
            
            TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
            At TalentFish we are an Equal Opportunity Employer we embrace and encourage diversity!
            
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Keywords: TalentFish LLC, Hoffman Estates , Telecom Coordinator, IT / Software / Systems , Hoffman Estates, Illinois