Technical Support Specialist

Company: Ascendion
Location: Hoffman Estates
Posted on: March 17, 2023

Job Description:

Requirement Name: -Technical Support SpecialistLocation: -REMOTEDuration: -Full-timeDay-to-Day:

• Answers escalated technical support phone calls for assigned equipment group
• Routes calls to appropriate parties if necessary
• Provides advanced troubleshooting
• Provides remote desktop support via remote desktop software
• Logs all calls in CRM software
• Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
• Travels and provides field support for complicated cases when remote support is impossible
• Maintains current knowledge of all Clients products and all other matters that affect the dental industry
• Shares knowledge and works with other Technical Support Team Members
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
• Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assignedMust Haves:
  • Degree; technical in nature or equivalent work experience.
  • Strong electromechanical experience.
  • Strong troubleshooting and networking skills.
  • Proficient with MS Office Suite.
  • Ability to type minimum 20 words per minute.
  • Strong communication. Experience troubleshooting mobile devices including iOS and Android devices.
  • Exceptional written and oral communication.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and -questioning skills.Plusses:
    • Deep understanding of the dental market and core equipment segment is requiredelectromechanics,hardware,software,install,troubleshoot

Keywords: Ascendion, Hoffman Estates , Technical Support Specialist, IT / Software / Systems , Hoffman Estates, Illinois