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Technical Support Specialist

Company: Ascendion
Location: Hoffman Estates
Posted on: March 17, 2023

Job Description:

Requirement Name: -Technical Support SpecialistLocation: -REMOTEDuration: -Full-timeDay-to-Day:

  • Answers escalated technical support phone calls for assigned equipment group
  • Routes calls to appropriate parties if necessary
  • Provides advanced troubleshooting
  • Provides remote desktop support via remote desktop software
  • Logs all calls in CRM software
  • Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
  • Travels and provides field support for complicated cases when remote support is impossible
  • Maintains current knowledge of all Clients products and all other matters that affect the dental industry
  • Shares knowledge and works with other Technical Support Team Members
  • Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
  • Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
  • Performs other duties as assignedMust Haves:
    • Degree; technical in nature or equivalent work experience.
    • Strong electromechanical experience.
    • Strong troubleshooting and networking skills.
    • Proficient with MS Office Suite.
    • Ability to type minimum 20 words per minute.
    • Strong communication. Experience troubleshooting mobile devices including iOS and Android devices.
    • Exceptional written and oral communication.
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and -questioning skills.Plusses:
      • Deep understanding of the dental market and core equipment segment is requiredelectromechanics,hardware,software,install,troubleshoot

Keywords: Ascendion, Hoffman Estates , Technical Support Specialist, IT / Software / Systems , Hoffman Estates, Illinois

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