Senior Production Support Engineer - Frontline Tools

Company: Canadian Imperial Bank of Commerce
Location: Chicago
Posted on: April 1, 2026

Job Description:

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing You’ll join CIBC’s U.S. Commercial Banking Technology team, supporting and enhancing critical applications in the commercial lending ecosystem. You’ll provide hands-on technical expertise to deliver and integrate electronic signature and loan pricing solutions, ensuring stability, performance, and reliable partner integrations. You’ll lead production support activities, including triage and resolution of technical issues and system/website outages, coordinating across internal technology teams and external vendors. You’ll drive prioritization, communicate status to stakeholders, and contribute to root-cause analysis and preventative improvements to reduce recurring incidents. How you’ll succeed Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of providing excellent technology support. Partnership - Work as a key liaison with business partners, technology partners, and the senior management team. Provide technical expertise for upgrades, testing, and process improvements. Liaise with business, technology, and vendor partners for operational alignment. Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new application capabilities, procedures and standards. Investigate, research and provide recommendations for delivering technical solution as required. Who you are You can demonstrate experience in: technical support of internal or external banking applications within a technology role, and you have working knowledge of banking products/services. Development / Coding experience along with Integration experience. (Preferably with Python, C#, SQL, .NET framework). Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. Key Responsibilities: Ensure production stability and high availability for DocuSign and Precision Lender (Q2). Investigate and resolve production issues; maintain logs and knowledge base. Monitor system health, address alerts, and coordinate incident responses. Liaise with business, technology, and vendor partners for operational alignment. Assess system changes, ensure compliance, and support enhancements. Provide technical expertise for upgrades, testing, and process improvements. Safeguard client experience, support frontline teams, and maintain regulatory and security compliance. WORKING CONDITIONS ·This role operates within a normal office environment Hybrid - 2 days a week in office This position does not offer visa sponsorship. At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $120,000.00 - $132,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit . We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location IL-70 W Madison St, 8th Fl Employment Type Regular Weekly Hours 40 Skills Analytical Thinking, Application Production Support, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively

Keywords: Canadian Imperial Bank of Commerce, Hoffman Estates , Senior Production Support Engineer - Frontline Tools, IT / Software / Systems , Chicago, Illinois