Experience Design Senior Associate
Company: JPMorganChase
Location: Chicago
Posted on: April 2, 2026
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Job Description:
Description Contribute to innovative experience design, blending
user needs with business goals in the dynamic environment of
financial services. As an Experience Design Senior Associate in
Payment Operations team, you will play a pivotal role in shaping
the user experience of our products and services by leveraging your
advanced knowledge of experience design principles. Collaborating
with cross-functional teams, create innovative, inclusive, and
accessible solutions that cater to a diverse range of users. As a
core contributor, align user needs with business goals. Your strong
understanding of the financial services industry and JPMorgan
Chase's IT systems will contribute to the continuous improvement of
our offerings, navigating complex problems and driving strategic
thinking. Your impact will be significant in the design,
architecture, and functionality of our products, ensuring a
seamless and enjoyable experience for our customers. Job
responsibilities Design and develop elegant solutions to specific
interaction problems and ensure consistency across multiple
products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and
storyboarding to create user-centric designs that enhance
navigation, findability, and overall user satisfaction Conduct
data-driven analyses to inform design decisions and use data to
transform raw information into valuable insights to inform
decision-making Collaborate with cross-functional teams to
incorporate inclusive design principles and accessibility
guidelines to ensure our products and services cater to a diverse
range of users Operate with an iterative design mindset and
incorporate user feedback and insights to continuously improve the
overall user experience of our offerings Assist in the analysis of
market trends, user research studies, and user behavior analyses to
inform design decisions and contribute to the team's strategic
thinking Required qualifications, capabilities, and skills
Bachelor’s Degree in relevant design discipline (e.g., Interaction
Design, HCI, User Experience Design), certification from credible
bootcamp or similar accelerated learning program, or equivalent
work experience Minimum of three years of relevant work experience
Plans and structures their own work, executing quality work within
expected time frames Demonstrated experience with user-centered
design approaches Prior work involves collaboration within design
teams (with other designers, UX researchers, and content designers)
and cross-functionally with product managers and software engineers
Demonstrates strong Interaction Design skills paired with
proficiency in Visual/UI Design or Information Architecture;
Development in adjacent skills such as User Research, UX Writing,
and Prototyping Able to show how your understanding of technical
constraints and opportunities informed your design solutions
Intermediate communication and presentation skills, including
articulating the rationale behind design decisions within the team
Preferred qualifications, capabilities, and skills Prior experience
designing applications within complex business domains (financial
services, other) Developing understanding of Accessibility
Guidelines and Inclusive Design practices Has shipped digital
products or a launch-ready prototype Understanding of basic
technical context of their designs; familiar with HTML, CSS, and
JavaScript Foundational understanding of business needs, and how
design connects with it
Keywords: JPMorganChase, Hoffman Estates , Experience Design Senior Associate, IT / Software / Systems , Chicago, Illinois
