HoffmanEstatesRecruiter Since 2001
the smart solution for Hoffman Estates jobs

Parts Research Specialist

Company: Sears Home Services
Location: Hoffman Estates
Posted on: March 16, 2020

Job Description:

Req/Job ID: 995673BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 24492: PARTS RESOLUTION & LOAD TEAM

Job Purpose: Performs in-house and source research to obtain parts information on inquiries received from STAC and Parts Direct. Enters parts information found in-house into computerized database and contacts outside sources to obtain parts information not found in-house. Receives and enters manufacturer responses into computerized database and contacts necessary personnel with received parts information. Monitors aging reports of parts information requests to manufacturers to ensure timely response. Performs other duties to support the daily business activities of the department and, when specified, of the company.

Job Responsibilities:
? Performs in-house and source research to obtain parts information. Reviews call data on parts information not located by the mechanical department representatives and researches in-house sources to determine location of parts information. Duties require access of computerized parts database(s) and other sources including microfiche and library files to determine the location of parts information.
? Enters parts information found in-house into computerized database.
? Contacts outside sources to obtain parts information not found in-house via e-mail, fax, telephone, and/or written correspondence.
? Receives and enters manufacturer responses into computerized database and contacts necessary personnel to convey received parts information via e-mail, fax, telephone and/or written correspondence.
? Monitors aging reports of parts information requests to manufacturers to ensure timely response and contacts manufacturer with additional information requests if no response is given within the specified timeframe.
? Retrieves parts information from various sources, including computerized database, microfiche decks, hard copy files and catalogs. Conveys retrieved information to customer via telephone. Enters information into computerized database. Performs in-house telephone operations, including transferring calls, placing calls on hold, and taking messages.
? Manages phone conversation using professional communication techniques and customer relation skills. Uses judgment and reasoning skills based on experience and training to analyze individual situations and provide appropriate assistance within bounds of authority. Directs calls to appropriate personnel when answer is beyond authority given, as defined by department policies and procedures.
? Research inquiries submitted by sears.com via stand alone system.
? Performs special assignments as requested by department or Company management.

Specific Essential Functions:
? Ability to work with minimal supervision
? Must be able to accurately and timely process paperwork
? Must be able to use computer databases
? Ability to work productively and effectively when faced with stressful situations. This includes maintaining effective
? interactions with others under stressful working conditions
? Ability to effectively communicate with coworkers, supervisors, management, or customers one-on-one or
? Ability to maintain a professional appearance according to company dress code
? Ability to read, write, and speak English

Job Requirements:
Experience/Education/Certification Requirements:
? High school diploma or equivalency certificate.
? A minimum of six months customer service experience required.
? Must have Mechanical Parts knowledge.

Required Job Competencies:
? A minimum of six months customer service experience required.
? A minimum of six months Mechanical Parts experience required.
? Experience with microfiche, computers and internet search required.
? Knowledge of Sears' data systems such as NPS, LIS and CORE helpful.
? Ability to handle telephone calls in the appropriate manner.

#HomeServices

Keywords: Sears Home Services, Hoffman Estates , Parts Research Specialist, Other , Hoffman Estates, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Optometry Position Chicago, IL Full time in Ophthalmology Practice
Description: Outstanding full time opportunity for an experienced clinician to join a professional
Company: The Eye Group
Location: Oak Park
Posted on: 03/30/2020

Wheaton ISEE Tutor Jobs
Description: Wheaton ISEE Tutor Jobs Varsity Tutors has students in Wheaton looking for ISEE tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized learning. (more...)
Company: Varsity Tutors
Location: Wheaton
Posted on: 03/30/2020

Wheaton OAT Tutor Jobs
Description: Wheaton OAT Tutor Jobs Varsity Tutors is always looking for bright individuals in Wheaton who are passionate about
Company: Varsity Tutors
Location: Wheaton
Posted on: 03/30/2020


Platinum Insurance - Earn More Income
Description: Sales Representative - Rural MarketsIf you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have (more...)
Company: Platinum Supplemental Insurance
Location: Oak Park
Posted on: 03/30/2020

Wheaton Accounting Tutor Jobs
Description: Wheaton Accounting Tutor Jobs Varsity Tutors has students in Wheaton looking for Accounting tutoring. Varsity Tutors is a live learning platform that connects tutors with students
Company: Varsity Tutors
Location: Wheaton
Posted on: 03/30/2020

Oak Lawn PRAXIS Spanish Tutor Jobs
Description: Oak Lawn PRAXIS Spanish Tutor Jobs Varsity Tutors has students in Oak Lawn looking for PRAXIS Spanish exam tutoring. Varsity Tutors is a live learning platform that connects tutors
Company: Varsity Tutors
Location: Oak Lawn
Posted on: 03/30/2020

Wheaton HSPT Tutor Jobs
Description: Wheaton HSPT Tutor Jobs Varsity Tutors is always looking for bright individuals in Wheaton who are passionate about
Company: Varsity Tutors
Location: Wheaton
Posted on: 03/30/2020

Do you enjoy helping others?
Description: Growing 26 year old National Discount Health Benefits provider of healthcare access in the US is seeking bright, motivated people enjoy helping
Company: Living Healthy
Location: Orland Park
Posted on: 03/30/2020

Sign up to Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive.What you need to know: (more...)
Company: Uber Driver Partners
Location: Oak Lawn
Posted on: 03/30/2020

AmeriCorps Member (2020-2021) - Chicago - Chicago
Description: Start/End Date: August 2020 June 2021 Hours: Monday Friday during traditional school hours Stipend: 20,000 6,200 Segal Education Award Who We Are Saga Education is an official (more...)
Company: Saga Education
Location: Oak Park
Posted on: 03/30/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Hoffman Estates RSS job feeds