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Director, Quote to Cash

Company: CDK GLOBAL INC
Location: Hoffman Estates
Posted on: September 13, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

Leads the Q2C operations in NA by setting up a high performing organization and managing a large team that will deliver to business expectations

Strong people leader who develops and motivates the team and ensures a strong performance management organization by continuous coaching for the teams

Actively works with HR and L&D to establish learning path and career path for Q2C teams and ensuring high engagement within the teams

Acts as the point of escalation for our NA business leaders for Q2C operations in North America

Works with global business and shared services groups to define standard KPI/metrics and Service Levels that support decision making for processes such as Contract entry/analysis, Contract Audit, Billing, Collection, Resolution, Accounts Receivable

Develops a strong cadence with business stakeholders to consistently evaluate the performance against targets, service levels, and makes appropriate adjustments to meet the requirements of the business

Partners with Sales, Implementation, and Business Transformation teams to identify and implement process and system improvements, driving continuous improvement as well as proactive response to ever changing business and industry needs

Leads and partners on development of Q2C working closely with India for reporting including daily/weekly/monthly dashboards, as well as executive management reporting for month/quarter end close requirements

Partners with Corporate Controllership and Record to Report organization to ensure effective implementation of new revenue accounting standards

Leads standardization of the processes across regions, development and maintenance of desktop procedures, policies and procedures for the department

Ensures strong process controls and no risks/significant observations during Audits (Sox, Internal Audit, External Audit)

Proactively identifies\ opportunities for continuous improvement and successfully manages these projects to contribute to the effectiveness of Q2C processes using lean six-sigma tools

Works with Finance and Technology partners to build/support technology implementation roadmap

Ensures all projects including financial metrics and key deliverables and a consistent communication plan for impacted teams and management

Partners and contributes in bigger transformation projects like CPQ and ERP

Develops a balance score-card view

Travel 10-15%

Bachelor’s Degree in Accounting / Finance

Experience of managing large multifunctional teams

Minimum 10 years of professional experience including 8+ years of experience in managing large Quote to Cash organizations

Extensive experience in Q2C processes including reviewing contracts, terms & conditions and contractual financial details and setting up Collection and Billing organization within North America

Previous relevant experience with full ownership of end-to-end processes

Expert knowledge of standard processes in quote to cash, ability to drive standardization and process efficiencies

Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business

Meticulous attention to details

Advanced level proficiency in Excel

Flexible, adaptable, proactive and self-motivated

Flexibility to work in multiple time zones

Ability to work well in high pressure situations in order to meet deadlines

Ability to multi-task and manage numerous simultaneous priorities

Keywords: CDK GLOBAL INC, Hoffman Estates , Director, Quote to Cash, Other , Hoffman Estates, Illinois

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