Director of Operations

Company: Main Event Entertainment
Location: Hoffman Estates
Posted on: September 13, 2020

Job Description:

Job Description - Director of Operations (200000VE)

Director of Operations - 200000VE

Primary Location Work Locations - 2575 Pratum Ave 2575 Pratum Ave Hoffman Estates Hoffman Estates 60192

Schedule - Full-time

Travel - Yes, 50 % of the Time

Job Posting - Sep 5, 2020, 4:57:44 PM

Description

The Director of Operations (DO) is a senior-level leader of amulti-disciplinary team including Center Operations, Sales, and Technical Services.Through their leadership, the DO fosters a “One Team, One Partnership” cultureto achieve district goals and contribute to the overall success of the Company.The DO ensures that centers operate safely and efficiently while creating anexceptional guest experience. The DO ensures that each center embodies ourvalues and delivers on our mission each day, and that we are positioned for futuregrowth, both in readying and developing the business, and by coaching anddeveloping strong teams. This position will report directly to the ChiefOperating Officer.

POSITION RESPONSIBILITIES

Specifically,the Director of Operations will lead and support the following:

Provides strategicdirection for the General Manager team to ensure company initiatives anddirectives as well as performance goals are achieved.

Achieves sales and revenue goals by implementingappropriate action plans and tactics, monitoring results and taking correctiveaction.

Ensures their teams maintain a mindset ofcontinuous improvement and helps identify ways to continue to grow and improve.

Studies the business and makes changes andimprovements to enhance P&L performance.

Ensures effective action plans are in place toenhance financial performance, performance management, and operating standards.

Ensures the center-level Operations,Sales and Tech teams partner closely and are aligned to achieve organizationalgoals (One Team, One Partnership).

Provides ongoing coaching and development toensure that all levels of management are developing skills and capability.

Demonstrates a high level of professionalmaturity. Can be relied on to make sound decisions and to act with a high levelof integrity and honesty.

Effectively prioritizes work for self and escalates concernsand seeks partnership or support when appropriate.

Consistently acts with a sense of urgencywhile balancing the needs of the business and the team member.

Consistent and fair in treatment andhandling of team member matters and policy concerns.

Partners with regional and cross-functional supportteams to drive strategic brand initiatives and standards and achieve districtresults i.e. service model, talent planning, asset management, LTO’s, etc.

Collaborates and partners with variousSupport Center functions including Risk, IT, Finance, Marketing, and HumanResources.

As assigned, participates in company initiativeplanning, program development, and strategic projects.

POSITION QUALIFICATIONS:

Ability to effectively communicate, both verbal and written.

Ability to allocate resources effectively, prioritize tasks and work well under pressure

Skilled at coaching, developing and motivating others

Ability to collaborate and influence at multiple levels and cross-functionally

Strong working knowledge financial statements and business reporting

Strong critical thinking ability; ability to manage through complex business/operational challenges.

Demonstrated success in the development and execution of training systems.

Proven track record of building sales, developing teams and increasing profitability

POSITION REQUIREMENTS

Minimum of 10 years in the hospitality, restaurant, and/or family entertainment industry with a demonstrated record of performance and progressive career growth

Minimum of 2 - 5 years as a successful multi-unit leader, leading high performing teams

High school diploma or GED is required; a college degree in Business Management, Restaurant Management, or other related field is preferred.

Ability to travel 50% of the time in the field

DIRECTOR OF OPERATIONSBENEFITS:

Quarterly Incentive Bonus Plan

Long Term Incentive Bonus Plan

Medical, Vision, Dental and Life Insurance Plans

Flexible Savings Account

401(K) Savings Plan

Short Term and Long-Term Disability Plans

Employee Assistance Program

Paid Time Off

Tuition Reimbursement

Employee Discount Program

In Place Development Programs and Leadership Training

Keywords: Main Event Entertainment, Hoffman Estates , Director of Operations, Other , Hoffman Estates, Illinois