HoffmanEstatesRecruiter Since 2001
the smart solution for Hoffman Estates jobs

Parts Research Specialist

Company: Sears Holdings Corporation
Location: Hoffman Estates
Posted on: September 13, 2020

Job Description:

Job Purpose: Performs in-house and source research to obtain parts information on inquiries received from STAC and Parts Direct. Enters parts information found in-house into computerized database and contacts outside sources to obtain parts information not found in-house. Receives and enters manufacturer responses into computerized database and contacts necessary personnel with received parts information. Monitors aging reports of parts information requests to manufacturers to ensure timely response. Performs other duties to support the daily business activities of the department and, when specified, of the company. Job Responsibilities: Performs in-house and source research to obtain parts information. Reviews call data on parts information not located by the mechanical department representatives and researches in-house sources to determine location of parts information. Duties require access of computerized parts database(s) and other sources including microfiche and library files to determine the location of parts information. Enters parts information found in-house into computerized database. Contacts outside sources to obtain parts information not found in-house via e-mail, fax, telephone, and/or written correspondence. Receives and enters manufacturer responses into computerized database and contacts necessary personnel to convey received parts information via e-mail, fax, telephone and/or written correspondence. Monitors aging reports of parts information requests to manufacturers to ensure timely response and contacts manufacturer with additional information requests if no response is given within the specified timeframe. Retrieves parts information from various sources, including computerized database, microfiche decks, hard copy files and catalogs. Conveys retrieved information to customer via telephone. Enters information into computerized database. Performs in-house telephone operations, including transferring calls, placing calls on hold, and taking messages. Manages phone conversation using professional communication techniques and customer relation skills. Uses judgment and reasoning skills based on experience and training to analyze individual situations and provide appropriate assistance within bounds of authority. Directs calls to appropriate personnel when answer is beyond authority given, as defined by department policies and procedures. Research inquiries submitted by sears.com via stand alone system. Performs special assignments as requested by department or Company management. Specific Essential Functions: Ability to work with minimal supervision Must be able to accurately and timely process paperwork Must be able to use computer databases Ability to work productively and effectively when faced with stressful situations. This includes maintaining effective interactions with others under stressful working conditions Ability to effectively communicate with coworkers, supervisors, management, or customers one-on-one or Ability to maintain a professional appearance according to company dress code Ability to read, write, and speak English Experience/Education/Certification Requirements: High school diploma or equivalency certificate. A minimum of six months customer service experience required. Must have Mechanical Parts knowledge. Required Job Competencies: A minimum of six months customer service experience required. A minimum of six months Mechanical Parts experience required. Experience with microfiche, computers and internet search required. Knowledge of Sears data systems such as NPS, LIS and CORE helpful. Ability to handle telephone calls in the appropriate manner.

Keywords: Sears Holdings Corporation, Hoffman Estates , Parts Research Specialist, Other , Hoffman Estates, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon is looking for Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week in WHEATON
Description: Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week - Amazon Start as soon as 7 days. Additional Full Time Opportunities Available. Join us now Amazon remains open as an essential business (more...)
Company: Amazon
Location: Wheaton
Posted on: 09/21/2020

Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week in WHEATON
Description: Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week - Amazon Start as soon as 7 days. Additional Full Time Opportunities Available. Join us now Amazon remains open as an essential business (more...)
Company: Amazon
Location: Wheaton
Posted on: 09/21/2020

In Home Care Companion
Description: If you're someone who wants to work somewhere that you enjoy spending your time, we have the In Home Caregiving position for you Care In Homes believes that uplifting both our In Home patients and our (more...)
Company: CareInHomes
Location: Wheaton
Posted on: 09/21/2020


Multiple Shifts Available - Earn up to $600/week
Description: Start as soon as 7 days. Additional Full Time Opportunities Available. Join us now 10 10 Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Wheaton
Posted on: 09/21/2020

Multiple Shifts Available - Earn up to $600/week
Description: br Start as soon as 7 days. Additional Full Time Opportunities Available. Join us now br br Amazon remains open as an essential business to serve our communities delivering critical supplies directly (more...)
Company: Amazon Workforce Staffing
Location: Wheaton
Posted on: 09/21/2020

Urgent requirement for Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week in Amazon in W
Description: Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week - Amazon Start as soon as 7 days. Additional Full Time Opportunities Available. Join us now Amazon remains open as an essential business (more...)
Company: Amazon
Location: Wheaton
Posted on: 09/21/2020

Caregiver / Companion
Description: Care In Homes is actively hiring caregivers, of ALL skill levels, to fill immediate needs for In Home Care Services. In Home Caregiver / Companion
Company: CareInHomes
Location: Wheaton
Posted on: 09/21/2020

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: Liveops
Location: Wheaton
Posted on: 09/21/2020

Earn $15.50-$16.65/hr plus benefits and sign-on bonus
Description: Full-time Warehouse Team Member - 500 sign-on bonus br br Hourly pay rate: Earn 15.50 - 16.65/hr, plus benefits and a 500 sign-on bonus. br Limited-time opportunity. br br br Location: (more...)
Company: Amazon Workforce Staffing
Location: Wheaton
Posted on: 09/21/2020

Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week - Amazon
Description: Warehouse Team Member Fulltime Parttime Earn Up To 600 A Week - Amazon Start as soon as 7 days. Additional Full Time Opportunities Available. Join us now Amazon remains open as an essential business (more...)
Company: Amazon
Location: Wheaton
Posted on: 09/21/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Hoffman Estates RSS job feeds