HoffmanEstatesRecruiter Since 2001
the smart solution for Hoffman Estates jobs

Sr Dir, Implementation

Company: CDK Global
Location: Hoffman Estates
Posted on: October 16, 2020

Job Description:

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

Position Summary

The Sr Dir, Implementation is responsible for leading multiple implementation workflows.  These workflows are led by Dir, Implementation associates and their teams consist of Implementation Manager, Implementation Supervisors, Product Launch Partners and Implementation Consultants accountable for set-up and installation of systems and educating clients about CDK’s family of products and solutions. The Sr Director oversees the establishment and execution of business strategies, expense controls, productivity improvements, associate retention, department goals, best-in-class processes, excellent customer service and ongoing professional development of the team members. This leader also closely collaborates with other department leaders and the executive team to execute the company’s overall strategy and goals.

Position Responsibilities & Essential functions

Fully accountable for all people-management activities for subordinate staff and responsible for establishing goals and objectives for department.

Has accountability for results in terms of expenses, customer satisfaction, employees, programs, function or products.

The job requires superior relationship building, collaboration and alignment skills to effectively work with CDK customers and internal stakeholders within the organization to carry out responsibilities.

Balances and prioritizes immediate needs with strategic and long-term objectives.

Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio.

Partners with P&L leadership, Implementation Operations, Sales and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs.

Provides client insight and feedback to product development and professional services teams for product and services improvement.

Creates strong alignment with product launch, product development and training team.

Balances employee location footprint to ensure maximum collaboration ability, control and cost optimization.

Ensures alignment of team to a continuously improvement NPS.

Develops a strategically linked scorecard for his/her team to be governed and rewarded on.

Actively engages and collaborates with cross functional leaders to identify onsite and virtual installation process improvements in efforts to exceed client expectations for the CDK Solutions contracted.

Conduct monthly meaningful one on one performance and individual development discussions with direct reports.

Set, track and maintain business metrics with finance partner.

Oversees the development and execution of improved processes through established change management methods.

Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews.

Qualifications & Job Requirements

4 year college degree or equivalent experience

15+ years of retail automotive dealership operation knowledge/experience preferred

10+ years managing teams preferred

Sound business judgment with critical and strategic thinking skills

Ability to work and influence across all levels of a retail automobile dealership

Superior written and verbal communication skills

Public speaking experience on retail automotive industry insights, vision or motivation.

Effective use of Salesforce, Outlook, MS Office, MS Project Management

Ability to travel up to 75%


Experience with business process optimization – LEAN, Six Sigma etc. desirable

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Keywords: CDK Global, Hoffman Estates , Sr Dir, Implementation, Other , Hoffman Estates, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

CNA - Build your schedule + $19/HR
Description: Job Description The team at ShiftMed is changing up the game by giving the caregiver full control of their schedule. We have built a seamless process for our caregivers to choose when and where they (more...)
Company: ShiftMed
Location: Wheaton
Posted on: 10/23/2020

Certified Nursing Assistant - Pick your hours + $18-22/hr
Description: Job DescriptionAre you a Certified Nursing Assistant CNA affected by COVID-19 looking to earn some extra income Then the ShiftMed team is where you belong ShiftMed gives you the ability to choose (more...)
Company: ShiftMed
Location: Wheaton
Posted on: 10/23/2020

CDL-A Dedicated Truck Driver
Description: Job DescriptionWe are Hiring Now for Experienced Dedicated Routes USA Truck Dedicated Services Division is growing and expanding
Company: USA Truck
Location: Wheaton
Posted on: 10/23/2020

CDL-A Experienced Flatbed Truck Driver
Description: Job Description: 10 10 FLATBED CDL-A TRUCK DRIVER JOBS Average .65 CPM With Boyd Bros. The best flatbed truck driver jobs are right here at Boyd.
Company: Boyd Bros Transportation
Location: Wheaton
Posted on: 10/23/2020

CDL-A Truck Driver, New Regional Pay Scale
Description: Job Description:100 COMMITTED TO A POSITIVE DRIVER EXPERIENCE We've Increased Pay For Midwest Regional Drivers Because we're 100 committed to a positive driver experience, we're proud to reward professional (more...)
Company: USA Truck
Location: Wheaton
Posted on: 10/23/2020

Material Handler
Description: Shift: Preload 3:00 AM - 9:30 AM WAREHOUSE WORKER - PACKAGE HANDLER Find out what you'll become as a Package Handler at UPS. In this fast-paced warehouse job, you'll lift, lower and
Company: UPS
Location: Wheaton
Posted on: 10/23/2020

TransAm Trucking Owner Operator Truck Driver Jobs
Description: Job Description New drivers are now eligible for 2,500 in sign-on incentives TransAm Trucking, a leading refrigerated carrier, has owner operator truck driver opportunities available now for CDL-A (more...)
Company: Trans Am
Location: Wheaton
Posted on: 10/23/2020

Description: Job Description Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry (more...)
Company: Groendyke Transport
Location: Wheaton
Posted on: 10/23/2020

Warehouse Team Member
Description: Shift: Preload 3:00 AM - 9:30 AM WAREHOUSE WORKER - PACKAGE HANDLER Find out what you'll become as a Package Handler at UPS. In this fast-paced warehouse job, you'll lift, lower and slide
Company: UPS
Location: Wheaton
Posted on: 10/23/2020

High Demand For Quality Roofers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Wheaton
Posted on: 10/23/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Hoffman Estates RSS job feeds