Accelerate Your Career
Drive global technology
With more than $2 billion in revenues, CDK Global is a leading
global provider of integrated information technology and digital
marketing solutions to the automotive retail and adjacent
industries. Focused on enabling end-to-end automotive
commerce, CDK provides solutions to dealers in more than 100
countries around the world, serving approximately
28,000 retail locations and most
automotive manufacturers. CDK Global solutions
automate and integrate critical processes from pre-sale targeted
advertising to the sale, financing, insurance, parts supply,
repair and maintenance of vehicles, with an increasing focus on
utilizing data analytics and predictive intelligence.
We’re large enough to make a difference but small enough for
your voice to be heard. This means that we are an organization
where every person matters. You can make an impact on the success
of our business and that of our customers regardless of what career
you decide to pursue.
From data scientists to sales and client service experts, we’re
hiring to support your growth and ours - Green light your
The Sr Dir, Implementation is responsible for leading multiple
implementation workflows. These workflows are led by Dir,
Implementation associates and their teams consist of Implementation
Manager, Implementation Supervisors, Product Launch Partners and
Implementation Consultants accountable for set-up and installation
of systems and educating clients about CDK’s family of products and
solutions. The Sr Director oversees the establishment and execution
of business strategies, expense controls, productivity
improvements, associate retention, department goals, best-in-class
processes, excellent customer service and ongoing professional
development of the team members. This leader also closely
collaborates with other department leaders and the executive
team to execute the company’s overall strategy and goals.
Position Responsibilities & Essential functions
Fully accountable for all people-management activities for
subordinate staff and responsible for establishing goals and
objectives for department.
Has accountability for results in terms of expenses, customer
satisfaction, employees, programs, function or products.
The job requires superior relationship building, collaboration
and alignment skills to effectively work with CDK customers and
internal stakeholders within the organization to carry out
Balances and prioritizes immediate needs with strategic and
Responsible for establishing and delivering consistent and
effective training strategies to CDK Global’s client portfolio.
Partners with P&L leadership, Implementation Operations,
Sales and project management teams to develop strategy and resource
plans to anticipate demand for implementation services and
Provides client insight and feedback to product development and
professional services teams for product and services
Creates strong alignment with product launch, product
development and training team.
Balances employee location footprint to ensure maximum
collaboration ability, control and cost optimization.
Ensures alignment of team to a continuously improvement NPS.
Develops a strategically linked scorecard for his/her team to be
governed and rewarded on.
Actively engages and collaborates with cross functional leaders
to identify onsite and virtual installation process improvements in
efforts to exceed client expectations for the CDK Solutions
Conduct monthly meaningful one on one performance and individual
development discussions with direct reports.
Set, track and maintain business metrics with finance
Oversees the development and execution of improved processes
through established change management methods.
Responsible for hiring, developing associates, building bench
strength, monitoring performance, driving associate retention, and
delivering performance reviews.
Qualifications & Job Requirements
4 year college degree or equivalent experience
15+ years of retail automotive dealership operation
10+ years managing teams preferred
Sound business judgment with critical and strategic thinking
Ability to work and influence across all levels of a retail
Superior written and verbal communication skills
Public speaking experience on retail automotive industry
insights, vision or motivation.
Effective use of Salesforce, Outlook, MS Office, MS Project
Ability to travel up to 75%
PREFERRED ATTRIBUTES & Qualifications
Experience with business process optimization – LEAN, Six Sigma
CDK Global knows you have passions outside of work. You
have family, friends, sporting events, and lots of things going on.
That’s why we offer a comprehensive benefits package to not
only take care of you but your family as well. All of our
benefits are effective the first day of employment including 401K
matching, paid time off to re-energize, donate your time to
volunteer in your community, and tuition reimbursement to name a
At CDK, we pride ourselves on having a diverse workforce. We
value and celebrate the uniqueness of individuals and the different
perspectives they provide. We offer equal opportunity
employment regardless of race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability status, age, marital status, or protected