Mgr, Implementation - Front End

Company: CDK Global
Location: Hoffman Estates
Posted on: October 16, 2020

Job Description:

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

Position Summary

The Implementation Manager (IM) leads client facing Implementation Consultants (IC) or Client Implementation Managers (CIM) to deliver the installation and training of CDK Solutions to our dealership clients.   This position requires strong attention to associate development, performance assessment and evolving installation standards. The IM will enable staff to deliver to excellence to maximize dealership efficiency, profits, sales, productivity and revenue.

Position Responsibilities & Essential functions

Lead a team of Implementation Consultants (IC) or Client Implementation Managers (CIM) in the installation of remote and onsite client CDK Solutions

Maintain accountability for the installation and client training deliverables by holding all project resources accountable to the completion of tasks and meeting the project milestone dates

Act as escalation point to project stakeholders representing their IC/CIM team

Develop, track and report key implementation metrics

Ensure the IC/CIM delivers client satisfaction through follow-up, client responsiveness and thorough communication

Ability to utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all CDK Solutions and services within scope.

Actively engage and collaborate with the regions and Client Implementation Managers (CIM) to understand onsite and/or virtual discovery on all client installations ensuring accurate inputs are captured and proper expectations set with the client

Evaluate processes and obtain associate feedback for incremental improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions

Assist in developing and executing improved processes through established change management methods

Manage T&E, time tracking, eTime, and implementation reporting per CDK policy

Claim contract lines in accordance with billing and Sarbanes Oxley guidelines as required

Partner with workforce management to optimize associate scheduling

Conduct regular field and virtual visits to monitor and evaluate associate performance and identify developmental opportunities

Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress

Ability to identify future leaders and develop appropriate bench strength

Support CDK overall transformational vision to Achieve Competitive Excellence (A.C.E.) through exhibiting: Customer First; OneCDK; and Exceed Expectations and Always Get Better.  Embrace the Need for Speed, Straight Talk, and Results

Qualifications & Job Requirements

Strong interpersonal soft skills (setting/managing expectations, conflict resolution, presentation skills, and communication)

Ability to consult, influence, and collaborate cross-functionally with other departments

Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

Experience with planning and/or executing customer-facing implementation or product delivery projects

Demonstrated experience managing multiple priorities and balancing competing priorities.

Effectively adhering to policy guidelines of CDK Global

Technical aptitude to learn and understand CDK installation process along with client training requirements

1-3 years Supervisory or Manager equivalent experience

Ability to travel up to 75% of the time

PREFERRED ATTRIBUTES & Qualifications

Automotive industry experience preferred

Bachelor’s degree or equivalent experience preferred

Bilingual (French/Spanish) preferred

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

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