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Busn Ops/Reporting Analyst

Company: CDK Global
Location: Hoffman Estates
Posted on: November 16, 2020

Job Description:

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

CDK Global is hiring a full-time B usiness Operations/Reporting Analyst !

This position can be located anywhere within the United States since it travels 75%-100% annually.  Travel is nation-wide on a weekly basis.

Position Summary

The Business Operations / Reporting Analyst is responsible to research, analyze, observe, report out on and make recommendations to an organization’s business process.  This associate will partner and collaborate with the subject organization to drive operational process excellence and adoption throughout the organization.  The Business Ops / Reporting Analyst will develop project plans, communicate changes, and ensure critical timelines are adhered.  Upon completion of efforts with partnered organization, the business will receive updated process documents and materials.

Position Responsibilities & Essential functions

People / Collaboration: 33%

. Evaluate and provide feedback if roles are operating as expected and desired outcome is achieved.

. Partner with organization subject matter experts to collaborate throughout the initiative process.

. Support the implementation of new business processes and/or systems by hosting meetings (in person or webinars) and communicating/providing guidance to end-users.

. Provide feedback to key stakeholders regarding issues, additional training needs, and the overall success of the implementation process.

. Help identify the training needs of new or existing employees in the proper business process (as needed).

. Through close interaction & alignment with front line associates, managers and directors, associates will travel to locations throughout North America as needed to review and assess business processes, workflows, work assignments, drawing on               knowledge from SME’s, to develop a plan for required improvements/changes.

Processes / Transformational Change: 33%

. Provide process expertise by engaging with the business to understand requirements.

. Determine the definition of success desired at completion of each initiative before starting.

. Review role training materials, documentation, and standard operating procedures to understand current state of how role should be executed.

. Collect and document business requirements for project and process improvement efforts (if needed).

. Work with complex processes and break them down, rebuilding as necessary.

- Learn the needs of the business prior to executing an initiative.

Analytics / Reporting: 33%

. Study operational and performance data to identify trends and opportunities for improvement.

. Identify & capture gaps that create barriers to achieving efficiencies or adoption of standard business processes

. Develop and implement operational reports to help the organizations follow the desired standard processes

. Provide regular feedback to the Business Ops / Reporting Manager on the progress and issues associated with the initiatives assigned

. Contribute to other initiatives as directed by the Business Ops / Reporting Manager or Operational Excellence Director

Qualifications & Job Requirements

People / Collaboration

. Proven ability to effectively manage difficult situations with internal / external customers or stakeholders

. Superb active listening skills

. Experience with executing customer-facing implementation or product delivery projects

. Excellent interpersonal/communication

Processes / Tooling / Reporting

. Excellent presentation skills (virtual / in person)

. Demonstrates strong process improvement skills

. Proven ability to successfully manage multiple priorities and balancing competing priorities.

. Technical aptitude to learn and understand CDK processes along with client training requirements.

Other

. Automotive dealership experience preferred

. Bachelor’s degree or equivalent experience preferred

. Ability to travel 75+% of the time

Preferred Attributes & Qualifications

. Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)

. Ability to consult and collaborate cross-functionally with other departments

. Excellent time management skills; ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

. Experience with business process optimization – LEAN, Six Sigma etc. desirable

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Keywords: CDK Global, Hoffman Estates , Busn Ops/Reporting Analyst, Other , Hoffman Estates, Illinois

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