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Client Engagement Manager III

Company: CDK Global
Location: Hoffman Estates
Posted on: November 20, 2020

Job Description:

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

Position Summary

The Client Engagement Manager III will support CDK's OEM Operations and Program Management team.  This role is a mid-level position.  The Client Engagement Manager III is responsible for supporting OEM and Enterprise Dealer Group clients in managing their custom integration programs and plays a central role in the coordination of their OEM development activities.  The Client Engagement Manager will have oversight of the OEM’s custom integration initiatives and the resources to achieve strategic business goals and to ensure the overall program goals are met. This position will also provide leadership and high level oversight to the internal CDK teams in the delivery of other major projects for the OEM. This position is responsible for setting the program’s strategic direction and providing program planning, budget, and assessment of all projects within the program to ensure technical and launch success.

Responsibilities for this position include ensuring all aspects of internal and external program communications, establishing and tracking program performance metrics, requirement gathering, program planning, managing program timeline and budgets, knowledge of CDK Global applications and a strong knowledge of CDK Global project management processes and best practices.

The Client Engagement Manager III is analytical, strategic, and articulate. Has a highly developed business acumen, and excels at directing a cross-functional project team to effectively support the program.

Position Responsibilities & Essential functions

Participate in OEM and Enterprise Dealer Group Opportunity Reviews to vet the initiative in support of OEM Account Management Team

Responsible for project quoting, level of effort sizing with Product and Engineering support

Creation of Term Sheets

Responsible for pricing reviews with Commercialization

Development project SOWs, CRs and Addendums

Assist with project contract negotiations

Work with Legal, Finance, Revenue Recognition for reviews and approvals

Project Manage operational cross-functional initiatives to deliver on milestones

Requirement gathering

Facilitate UAT with internal teams and external client

Coordinate pilot selection and support

Manage client review meetings and project prioritization

Manage revenue project forecasting and initiate billing

General program support (billing, launch support, release planning, troubleshooting)

Cross-functional coordination for problem resolution

Internal project reporting

External client project/ program reporting

Contractual program reporting

Liaison with OEM partners

Qualifications & Job Requirements

Knowledgeable on CDK applications

Expert in automotive retailing solutions and workflow

Demonstrated ability in managing external client expectations on program requirements and deliverables

Ability to lead in a matrix environment / ability to lead a virtual team

Demonstrated experience in client relationship management

Leadership skills in a project oriented environment

Superior communication, presentation and organization skills

Excellent presentation skills

Excellent analytical skills

Demonstrated ability in managing multiple complex projects

Demonstrated success in working in a highly collaborative team environment

Ability to anticipate and adapt to changing conditions and opportunities

Client relationship management experience

3 to 5 years of software Engagement, Program and/or Project Management experience

Expert with MS Word, MS Excel, MS Project and Visio

Bachelor’s or equivalent experience

PMP or other industry certification a plus

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Keywords: CDK Global, Hoffman Estates , Client Engagement Manager III, Other , Hoffman Estates, Illinois

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