Dealer Services Coordinator

Company: Gerber Collision & Glass
Location: Hoffman Estates
Posted on: November 20, 2020

Job Description:

Job Description Dealer Services Coordinator Job Locations US-IL-Hoffman Estates Posted Date 3 days ago(11/13/2020 5:02 PM) Requisition ID 2020-12907 Category Market Support Overview The Dealer Services Coordinator is an entry level sales position that plays a pivotal role in the success of the customer experience by managing the relationships between the customer, the insurance company, the automobile dealership, and the repair facility. The DSCS Coordinator is primarily accountable for representing Gerber Collision well inside the assigned automobile dealership, and fostering relationships that would cause the dealership personnel to endorse and promote Gerber Collision to its customers. Additionally, the DSCS Coordinator will coordinate the repair process through vehicle delivery. The pay is between $16-18/hour with commission potential! Monday through Friday hours! Responsibilities Engage with customers at all levels of an organization. Cultivate and manage outside customer relationships, including between dealer and repair facility. Clearly explain the repair process and address any questions from the customer. Promote a sense of confidence in the repair process. Schedule customers for repairs and assign job classification as required. Arrange Dealer Internal and Warranty work for repairs. Capture all prior damages on vehicle inspection sheet including photos during walk around. Communicate with the customer at predetermined points during the repair process and clearly explain any delays from a production standpoint. Respond to and arrange towing or transportation of the vehicle to and from the dealer. Make appraisal follow-up calls to capture additional customers and feedback. Provide 24-hour notice of vehicle readiness for delivery to customer; personally deliver the car to the customer. Uphold store policies regarding payments, purchases, documentation, etc. Support all team members when required. Complete on-line training assignments. Qualifications High school diploma required; bachelor's degree preferred. Valid driver's license Basic computer skills and familiarity with Office Suite (Word, Excel) and Google Suite (Mail, Calendar, Sheets, Documents, Presentation,). Ability to communicate effectively using various methods. Excellent communication and presentation skills; ability to maintain collaborative relationships. Business-savvy and sales-focused personality; ability to deliver an excellent customer experience. Ability to learn new computer programs and software quickly Options Apply for this job onlineApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by iCIMS www.icims.com

Keywords: Gerber Collision & Glass, Hoffman Estates , Dealer Services Coordinator, Other , Hoffman Estates, Illinois