Implementation Consultant II - Dealer Ops
Company: CDK Global
Location: Hoffman Estates
Posted on: January 12, 2021
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Job Description:
Accelerate Your CareerDrive global technologyWith more than $2
billion in revenues, CDK Global is a leading global provider of
integrated information technology and digital marketing solutions
to the automotive retail and adjacent industries.--Focused on
enabling end-to-end automotive commerce, CDK provides solutions to
dealers in more than 100 countries around the world, serving
approximately 28,000--retail locations and most
automotive--manufacturers. CDK Global solutions automate and
integrate critical processes from pre-sale targeted advertising to
the sale, financing, insurance, parts--supply, repair and
maintenance of vehicles, with an increasing focus on utilizing data
analytics and predictive intelligence. We're large enough to make a
difference but small enough for your voice to be heard. This means
that we are an organization where every person matters. You can
make an impact on the success of our business and that of our
customers regardless of what career you decide to pursue.From data
scientists to sales and client service experts, we're hiring to
support your growth and ours ---Green--light your career. Position
SummaryThe Implementation Consultant (IC) is responsible to
effectively and efficiently deploy CDK software to our customers
working as a key member of the installation team and to train all
customers' users either remotely or on-site.Position
Responsibilities & Essential functions* Provide technical subject
matter expertise by engaging with Client Implementation Manager
(CIM) to understand business requirements, identify product and
product setup requirements to achieve the agreed contractual aims.
This includes verifying that the technical solution sold to the
client is installable as sold and providing feedback to the CIM on
technical gaps and risks.* Guide and advise the customer in terms
of best practice operational processes and system usage practices
to achieve best ROI for the selected product set* Establish
(working with the CIM) the base software installation pack and
configure the system to operate as expected.* Perform system
integration testing where necessary to ensure the solution delivers
what 's expected by the client* Manage and execute data migration
activities (if required) to ensure the existing customer data is
imported, validated and signed off by the customer prior to
go-live* Verify with the client through UAT that the system is
configured correctly* Execute the cut-over to production on the
agreed go-live date* Provide on-site support to end users to guide,
advice, train and verify that users are able to undertake their
role using the products* Based on business experience and knowledge
make best practice recommendations to the CDK configurations and/or
client process to maximize client utilization and business results*
Collaborate with the CIM and Sales to propose additional CDK
software and business solutions to the client based on solid
knowledge of the clients processes and business requirements*
Escalate to client manager any issues with client engagement during
testing and training, or any issues that could derail project
successQualifications & Job Requirements* Automotive dealership
experience preferred* Bachelor's degree or equivalent experience
preferred* Experience with executing customer-facing implementation
or product delivery projects* Demonstrated experience managing
multiple priorities and balancing competing priorities.* Excellent
interpersonal/communication and presentation skills * Ability to
travel 75% of the timePREFERRED ATTRIBUTES & Qualifications* Strong
interpersonal soft skills (setting/managing expectations, conflict
resolution, etc)* Ability to consult and collaborate
cross-functionally with other departments* Ability to handle
increasingly high volume of work in a fast paced, deadline driven
environment in a calm mannerCDK Global knows you have passions
outside of work. You have family, friends, sporting events, and
lots of things going on. That's why we offer a comprehensive
benefits package to not only take care of you but your family as
well. All of our benefits are effective the first day of employment
including 401K matching, paid time off to re-energize, donate your
time to volunteer in your community, and tuition reimbursement to
name a few.At CDK, we pride ourselves on having a diverse
workforce. We value and celebrate the uniqueness of individuals and
the different perspectives--they provide. We offer equal
opportunity employment regardless of race, color, religion, gender,
gender identity or expression, sexual orientation, national origin,
genetics, disability status, age, marital status, or protected
veteran status.
Keywords: CDK Global, Hoffman Estates , Implementation Consultant II - Dealer Ops, Other , Hoffman Estates, Illinois
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