Systems Support Specialist

Company: TRUMPF INC
Location: Hoffman Estates
Posted on: January 12, 2021

Job Description:

"Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.SummaryThe System Support Specialist is responsible for supporting customers with system integration (machines, automation, and storage), system start-up, and providing on-site training and production support. This role focuses on creating an excellent customer experience from start-up to operation.Principle Duties & Responsibilities* Operate fully automated systems comprised of various machine technologies (Laser, Punch, and Bending), storage systems (Stopa and TruStore), and software (TruTops Fab and Boost).* Troubleshoot automation related issues and help resolve the problem in coordination with Service and Applications.* Start-up support for the introduction of the TruLaser Center 7030* Training customer operators on-site in the daily operation of systems.* Primary contact for customers on system-related questions and issues.* Work as required, with minimal or no supervision.* Travel requirement is up to 100%, including overnight travel. It also includes national and international travel.ExperienceStrong knowledge and experience in TRUMPF machines, automation equipment, and their operation. Excellent communication skills required due to intensive contact with customers.EducationA minimum of 2-year technical school degree with a solid math background required or equivalent education and work experience."All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status."

Keywords: TRUMPF INC, Hoffman Estates , Systems Support Specialist, Other , Hoffman Estates, Illinois