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National Field Service Engineer - Chicago, IL

Company: TRUMPF INC
Location: Hoffman Estates
Posted on: January 12, 2021

Job Description:

"Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.SummaryTake this opportunity to travel 100% and work independently installing, troubleshooting and repairing innovated technology of Laser & Punch Combination Machines.Principle Duties & ResponsibilitiesThe statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.* Provide exceptional customer service by working closely with customers and machines to ensure equipment operates within expected tolerances* Pursue machine diagnosis of our internal Product Support Group (PSG) to repair TRUMPF equipment* At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties* Use electrical and electronic knowledge to help troubleshoot and solve issues. While also having the resources of company repair manuals and work orders for assistance with repairs and diagnostics* Clean, replace, assemble, align or install parts to maintain smooth operation of machinery and equipment* Interface with cross functional work teams such as applications, sales, engineering, production, etc.* When needed, provide onsite training to customers for operation and/or repair of machines* Receive factory product training and technical service knowledge as needed* Submit organized and helpful service reports for each repair mission* Work as required with minimal supervision in compliance with all safety requirements* Travel up to 100%. Travel includes regional and national travel.* Must be able to lift 70 pounds without aidExperience/EducationAssociates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record."All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status."

Keywords: TRUMPF INC, Hoffman Estates , National Field Service Engineer - Chicago, IL, Other , Hoffman Estates, Illinois

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