Infrastructure Support Engineer II
Company: CDK Global
Location: Hoffman Estates
Posted on: January 12, 2021
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Job Description:
Power the PossibilitiesThe CDK Global technology team is looking
for collaborative innovators who are passionate about making their
mark on emerging enterprise software products. We're building and
developing cloud technology for the automotive retail industrythat
will change the landscape for automotive dealers, original
equipment manufacturers (OEMs) and the customers they serve.Be Part
of Something BiggerEach year, more than three percent of the U.S.
gross domestic product (GDP) is attributed to the auto industry,
which flows through our customer, the auto dealer. It's time you
joined an evolving marketplace where research and
developmentinvestment is measured in the tens of billions. It's
time you were a part of something bigger.We're expanding our
workforce - engineers, architects, developers and more - onboarding
early adopters who can optimize, pivot and keep pace with
ever-evolving development roadmaps and applications.Join Our
TeamGrowth potential, flexibility and material impact on the
success and quality of a next-gen, enterprise software product make
CDK an excellent choice for those who thrive in challenging,
fast-paced engineering environments.The possibilities for impact
are endless. We have exceptional opportunities to evolve our
industry by driving change through new technology.If you're ready
for high-impact, you're ready for CDK.Position Summary:This listing
is for a position on our Service Operations team, which handles
primary infrastructure and product alerting globally. We operate
24x7x365 to proactively monitor and maintain uptime across all
sectors of CDK's operations and respond to and remediate downtime
events.Duties and Responsibilities:Primary* Monitoring incoming
alerts, dashboards, cases, and emails for necessary event response
(environmental, applications, networking, systems, messaging,
telecommunications incidents, etc---).* Triage incoming cases and
remediate using runbooks and standard procedures, or escalate to
the relevant personnel.* Launch, coordinate, manage communications,
and drive Outage Events (bridge calls with internal experts,
clients, and vendors) to remediation.* Maintain extensive knowledge
of products, systems, and networks and provide front-line support
across all sectors of our business.Secondary* Monitor Requests for
Change and suppress monitors accordingly.* Decrease the
signal-to-noise ratio of pages and alerts within the Global
Infrastructure Services organization.* Maintain and improve
Operational Documentation* Provide Outage Post-Mortems* Continually
maintain skillset, onboard new knowledge, and pass on what you have
learned.Qualifications & Job Requirements:Technical* Bachelor's
Degree, Associate Degree in Information Systems or Computer
Science, or 3-5 years equivalent experience in a Data Center or
Network Operations Center position.* Working knowledge of at least
two alerting platforms (Example: Nagios, SCOM, SolarWinds, Zenoss,
AppDynamics, HP SIM, SNMP).* Understanding of Networking and
Internet Protocols.* In-depth Windows and Linux troubleshooting
knowledge (both, not one or the other).* Excellent Communications
Skills are a Must Have. We are the primary hub of company triage
and messaging and all other teams look to us to drive remediation
and interaction. If you are not comfortable being uncomfortable
this is not the position for you.Personal* This positon is for the
Hoffman, Illinois Corporate Office.* US positions typically are
first or second shift but expect to work weekends and holidays.*
Ability to work independently and as a team. Typical shifts are a
minimum of two individuals working independently from a single
workload pool, alternating outage events.Experience with the
following a plus:* Sales Force / Service Cloud.* At least one area
of specific, in-depth technical focus (Network, Databases, Windows,
Linux, Storage, Hypervisor, etc---).* Previous Operations Center
experience.Note:This position would require the associate to
be--available for a one week on-call rotation every 4-6 weeks and
would receive an additional stipendUS positions typically are first
or second shift but expect to work weekends and holidays; this
particular role will be Sunday through Thursday, 11:30-8:30pm CST
with one hour for lunch. This may change in the future.CDK Global
knows you have passions outside of work. You have family, friends,
sporting events, and lots of things going on. That's why we offer a
comprehensive benefits package to not only take care of you but
your family as well. All of our benefits are effective the first
day of employment including 401K matching, paid time off to
re-energize, donate your time to volunteer in your community, and
tuition reimbursement to name a few.At CDK, we pride ourselves on
having a diverse workforce. We value and celebrate the uniqueness
of individuals and the different perspectives--they provide. We
offer equal opportunity employment regardless of race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability status, age,
marital status, or protected veteran status.
Keywords: CDK Global, Hoffman Estates , Infrastructure Support Engineer II, Other , Hoffman Estates, Illinois
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