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Infrastructure Support Engineer II

Company: CDK Global
Location: Hoffman Estates
Posted on: January 12, 2021

Job Description:

Power the PossibilitiesThe CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We're building and developing cloud technology for the automotive retail industrythat will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.Be Part of Something BiggerEach year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It's time you joined an evolving marketplace where research and developmentinvestment is measured in the tens of billions. It's time you were a part of something bigger.We're expanding our workforce - engineers, architects, developers and more - onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.Join Our TeamGrowth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.If you're ready for high-impact, you're ready for CDK.Position Summary:This listing is for a position on our Service Operations team, which handles primary infrastructure and product alerting globally. We operate 24x7x365 to proactively monitor and maintain uptime across all sectors of CDK's operations and respond to and remediate downtime events.Duties and Responsibilities:Primary* Monitoring incoming alerts, dashboards, cases, and emails for necessary event response (environmental, applications, networking, systems, messaging, telecommunications incidents, etc---).* Triage incoming cases and remediate using runbooks and standard procedures, or escalate to the relevant personnel.* Launch, coordinate, manage communications, and drive Outage Events (bridge calls with internal experts, clients, and vendors) to remediation.* Maintain extensive knowledge of products, systems, and networks and provide front-line support across all sectors of our business.Secondary* Monitor Requests for Change and suppress monitors accordingly.* Decrease the signal-to-noise ratio of pages and alerts within the Global Infrastructure Services organization.* Maintain and improve Operational Documentation* Provide Outage Post-Mortems* Continually maintain skillset, onboard new knowledge, and pass on what you have learned.Qualifications & Job Requirements:Technical* Bachelor's Degree, Associate Degree in Information Systems or Computer Science, or 3-5 years equivalent experience in a Data Center or Network Operations Center position.* Working knowledge of at least two alerting platforms (Example: Nagios, SCOM, SolarWinds, Zenoss, AppDynamics, HP SIM, SNMP).* Understanding of Networking and Internet Protocols.* In-depth Windows and Linux troubleshooting knowledge (both, not one or the other).* Excellent Communications Skills are a Must Have. We are the primary hub of company triage and messaging and all other teams look to us to drive remediation and interaction. If you are not comfortable being uncomfortable this is not the position for you.Personal* This positon is for the Hoffman, Illinois Corporate Office.* US positions typically are first or second shift but expect to work weekends and holidays.* Ability to work independently and as a team. Typical shifts are a minimum of two individuals working independently from a single workload pool, alternating outage events.Experience with the following a plus:* Sales Force / Service Cloud.* At least one area of specific, in-depth technical focus (Network, Databases, Windows, Linux, Storage, Hypervisor, etc---).* Previous Operations Center experience.Note:This position would require the associate to be--available for a one week on-call rotation every 4-6 weeks and would receive an additional stipendUS positions typically are first or second shift but expect to work weekends and holidays; this particular role will be Sunday through Thursday, 11:30-8:30pm CST with one hour for lunch. This may change in the future.CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives--they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Keywords: CDK Global, Hoffman Estates , Infrastructure Support Engineer II, Other , Hoffman Estates, Illinois

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