HoffmanEstatesRecruiter Since 2001
the smart solution for Hoffman Estates jobs

Help Desk Assistant

Company: Resolute Technologies, LLC
Location: Hoffman Estates
Posted on: February 23, 2021

Job Description:

Database and Help Desk Assistant - National OfficeThe Database and Help Desk Assistant is a self-motivated conscientious individual who thrives in an environment of servicing a variety of technical needs for a broad base of clients. This individual is responsible for using technology to manage and process donation transactions and other constituent data, building reports and creating online forms. Essential Job Functions:

  • Donation processing for all donor transactions
  • Help Desk - Perform basic Office 365 admin functions including creating emails, password resets, etc.
  • Data management and ensuring data quality in Salesforce, across all data areas (basic constituent data, de-dupes, donations, volunteer data, and a multitude of functions processed through Salesforce)
  • Create Click & Pledge / Connect event forms Competencies
    • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Use of Technology: Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date. Troubleshoots technological problems; Uses technology to increase productivity.
    • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; ability to be creative, open minded and flexible; works well in group problem solving situations; uses reason even when dealing with emotional topics.
    • Attention to Detail and Quality Management: Does not let important details slip through the cracks or derail a project. Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
    • Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
    • Coordinates projects: Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Efficiency: Able to produce significant output with minimal wasted effort.
    • Initiative and Work Ethic: Volunteers readily; Seeks increased responsibilities; Takes independent actions and calculated risks; possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. Maintains stable performance when under heavy pressure or stress. Qualifications
      • Education and/or ExperienceAt least 2-3 years of customer service experience; at least 3-5 years' experience in banking, retail, hospitality, non-profit organization, and/or a related field.
      • Language Skills: Ability to read, analyze, and interpret Standard Operating Procedures (SOPs) and database instructions. Ability to respond to common inquiries or complaints from customers.
      • Computer Skills: To perform this job successfully, an individual should have proficiency in Microsoft Word, Excel and Teams, as well as the ability to work proficiently in Zen Desk and a CRM database platform (Salesforce), and its component technologies. - provided by Dice

Keywords: Resolute Technologies, LLC, Hoffman Estates , Help Desk Assistant, Other , Hoffman Estates, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Line Cook
Description: We are excited to start resuming dining operations, while adhering to the recommendations of the CDC and local public health authorities. We are fully committed to the safety and well-being of our guests (more...)
Company: Cooper's Hawk Winery & Restaurants
Location: Wheaton
Posted on: 03/7/2021

Telemarketing Entry Level
Description: We are currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're main responsibility is to supply specialized guidance to our current (more...)
Company: Tima
Location: Oak Park
Posted on: 03/7/2021

House Worker
Description: We are excited to start resuming dining operations, while adhering to the recommendations of the CDC and local public health authorities. We are fully committed to the safety and well-being of our guests (more...)
Company: Cooper's Hawk Winery & Restaurants
Location: Orland Park
Posted on: 03/7/2021


House Worker
Description: We are excited to start resuming dining operations, while adhering to the recommendations of the CDC and local public health authorities. We are fully committed to the safety and well-being of our guests (more...)
Company: Cooper's Hawk Winery & Restaurants
Location: Wheaton
Posted on: 03/7/2021

Restaurant Delivery
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you ll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Wheaton
Posted on: 03/7/2021

Bilingual Parts Delivery
Description: br br xa0 Nuestros conductores de Entrega de Partes proporcionan un excelente servicio al cliente a trav xe9 s de la entrega segura y eficiente de partes y productos a nuestros clientes profesionales (more...)
Company: O'Reilly Auto Parts
Location: Wheaton
Posted on: 03/7/2021

Are You Ready For A New Career Path
Description: We are an A company with the BBB. We have been in business for 27 yrs. We are looking for qualified
Company: Living Healthy
Location: Orland Park
Posted on: 03/7/2021

Item Processing - Inclearing Specialist
Description: Job Descriptions:Summary: Process all electronic files received and sent from the Federal Reserve and BankFinancial On-Us. Process Lockbox, Remote Deposit Capture and Mobile Deposit transaction, includes (more...)
Company: BankFinancial
Location: Orland Park
Posted on: 03/7/2021

In Home Care Companion
Description: If you're someone who wants to work somewhere that you enjoy spending your time, we have the In Home Caregiving position for you Care In Homes believes that uplifting both our In Home patients and our (more...)
Company: CareInHomes
Location: Orland Park
Posted on: 03/7/2021

Line Cook
Description: We are excited to start resuming dining operations, while adhering to the recommendations of the CDC and local public health authorities. We are fully committed to the safety and well-being of our guests (more...)
Company: Cooper's Hawk Winery & Restaurants
Location: Orland Park
Posted on: 03/7/2021

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Hoffman Estates RSS job feeds