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Associate Sales Support Specialist - Inside Sales

Company: CDKGlobal
Location: Hoffman Estates
Posted on: September 11, 2021

Job Description:

About CDK Global, Inc

CDK Global (NASDAQ:CDK) is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenance of vehicles. Visit cdkglobal.com.

The Sales Support Specialsit for Hardware Solutions will be responsible for the intake and execution of customer requests for new or additional contracting for hardware.  The individual will be responsible for attaining monthly and yearly SLA's and productivity metrics set forth by sales leadership both from Inside Sales and from product owners and stakeholders throughout the business.


What to expect in this role:

Manage all inbound Hardware leads (Scanners, Printers etc.). This includes leads from Sales and direct from customers. Creating contracts to present to the client. Utilize Sales Automation tools to define current application and opportunities.  Present Hardware options to clients including functions, features and benefits.  Minimally achieve your annual assigned goals.  Utilize all resources at your disposal with particular emphasis on the inclusion of all Channel partners and Inside Management.  Utilize salesforce.com and the sales automation tools to effectively manage a robust pipeline and provide accurate quotes. Communicate daily with channel partners and participate in all team meetings and conference calls.


Job Attributes

  • Easily build quality customer relationships
  • Presenting pricing via phone
  • Assimilate product & technology knowledge to configure and quote’s
  • Maximize your resources by engaging the full breadth and depth of CDK Channel partners.
  • Working with Sales channel partners


Personal Attributes

  • Excellent communication skills
  • Excellent Listening & Questioning Skills
  • Self-Driven & Highly Motivated
  • Resourceful
  • Customer Focused
  • Ambitious/Competitive
  • Highly Organized
  • Good Negotiation Skills
  • Effective phone skills
  • Microsoft Office & CRM PC Skills
  • Attention to detail



  • 1+ year with consistent, daily outbound dialing or similar experience
  • Advanced time management skills.
  • Microsoft Office Skills and Calendar scheduling.


The ideal candidate will possess

  • Strong skills in keeping/maintaining comprehensive and accurate notes in the CRM system
  • Excellent written and verbal communication/interpersonal skills
  • The ability to persuade and influence




Our employees have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate.  We will offer our employees challenges, opportunities, advancement, competitive compensation and benefits, and personal training and development in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues.  We will provide technologies that enable our employees to meet our clients' ever-changing product needs and preferences.  We want each employee to feel like an integral part of a team that is making a discernible positive contribution to CDK's success.  Our goal is to be the clear employer of choice for our current and future employees.



CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Keywords: CDKGlobal, Hoffman Estates , Associate Sales Support Specialist - Inside Sales, Other , Hoffman Estates, Illinois

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