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Support Specialist - Routing (SOC) - Hoffman Estates

Company: searshomeservices
Location: Hoffman Estates
Posted on: January 15, 2022

Job Description:

b'Req/Job ID: 1007567BR\nEmploying Entity: Transform SR LLC\nEmployment Category: Regular, Full-time\nJob Function: Administrative/Clerical/Office Support\nStore ID: 24493: OPERATIONS PROFICIENCY SUPPORT\n\nThe Support Specialist, FORT will provide support to the FORT in various operational related tasks necessary to maintain day-to-day operations. Related tasks may include, in part or in totality, Rejected Claim Management, Parts Recovery, Over/Shorts, Technician Reimbursement, and Parts Related Initiatives. The Support Specialist, FORT will provide other national centralized initiatives, including providing world-class customer service.\n\n\n\nJOB REQUIREMENTS\n\nJob Responsibilities:\n\xe2\x80\xa2Perform task associated with managing the Rejected Claims process, including calling external customers\n\xe2\x80\xa2Collaborate with external and internal customers to arrange for part pick-up associated with the Parts Recovery process\n\xe2\x80\xa2Assist Field Districts in administering Cash Over/Shorts process and Bad Check recovery initiatives\n\xe2\x80\xa2Coordinate Technician reimbursements and other financial transactions associated with Tech reimbursements\n\xe2\x80\xa2Manage and coordinate various parts related initiatives including parts research and resolution of part order transmission errors.\n\xe2\x80\xa2Analyzes field issues/process issues to determine root cause of problem and takes appropriate action to correct.\n\xe2\x80\xa2Perform tasks associates with special national pilots/tests for centralization consideration\n\xe2\x80\xa2Provides detailed updates to In-Home District Management, In-Home Region and National Operations teams.\n\xe2\x80\xa2Continually seeks out productivity enhancements to improve personal performance and further business objectives.\n\xe2\x80\xa2Performs miscellaneous duties as assigned. Specific Skill Requirements:\n\xe2\x80\xa2Ability to read, write, and speak English\n\xe2\x80\xa2Ability to follow directions and solve problems\n\xe2\x80\xa2Able to handle multiple tasks in stressful situations and work in a fast-paced environment\n\xe2\x80\xa2Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses), where applicable\n\xe2\x80\xa2Ability to work in non-air conditioned environment, where applicable\n\xe2\x80\xa2Ability to work variable and flexible hours including overtime\n\xe2\x80\xa2Ability to read and utilize reports as needed\n\xe2\x80\xa2Ability to follow HS QMS guidelines Experience/Education Requirements:\n\xe2\x80\xa2High school diploma or equivalent preferred\n\xe2\x80\xa2Must be 18 years of age\n\xe2\x80\xa2Experience and aptitude with computers and databases, including Microsoft Office Applications (Word, Excel, PowerPoint), Mainframe systems, Library Imaging System, and Lawson Inventory system\n\n#HomeServices\n24493'

Keywords: searshomeservices, Hoffman Estates , Support Specialist - Routing (SOC) - Hoffman Estates, Other , Hoffman Estates, Illinois

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