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Security Command Center Operator - Afternoons

Company: GardaWorld Security Services U.S.
Location: Hoffman Estates
Posted on: May 8, 2022

Job Description:

GardaWorld - Security ServicesSecurity Operations Command Center Operator - Now Hiring!You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring!Resume RequiredPrevious SOC, Command Center or Operator experience required.Shift: Thursday - Sunday 2:00pm - 10:00pm (32 hours / week)Pay: $20.00/hrJOB DESCRIPTIONSummary:The Emergency Operations Center (EOC) operator will assist our client's Security, Safety and Resilience team with the implementation and maintenance of their programs. The operator will ensure excellence in the timely execution of security and life safety operations for our client. The primary responsibility will be to provide real-time monitoring of access control, video management, and situational awareness platform and coordinating risk management activities for our client. This position will also be responsible for supporting the metrics program and developing training and awareness material. This position requires the ability to work flexible schedules (shift work) as needed to support the client's needs. This is not a remote position; the ideal candidate MUST reside within close commuting distance of the Hoffman Estates, IL.Key Areas of Responsibility:Successful completion of On the Job Training (OJT), and Continuing Education training requirementsMaintain a high degree of professionalism and customer service in all communications with client internal and their internal customersFollow established procedures/process and make recommendations where appropriateMonitor all security, communications, and fire/life safety systemsSystemically monitor and communicate potential and known threats that may impact client's operationsServe as the liaison between all departments and the Security, Safety, and Resilience TeamDirectly responsible for the accurate documentation of routine, unusual, and reportable events (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)Proactively monitor camera, access control and visitor management systems and responds to all security/life safety system alarmsAnswer, and respond, to events and situations received over regular, and emergency, phones and intercomsSpeak clearly, give direction, and provide guidance to employees and security staff during emergenciesPerform other duties as assigned by the client and/or management personnelSkills Required:Proven ability to handle sensitive and confidential information appropriatelyAbility to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment to meet project and program deadlinesDemonstrated experience in critically evaluating situations, applying strong problem-solving techniques, and making sound decisionsHistory of successfully working independently with little direct supervision while following procedural documents and provided toolsAptitude for clear and effective written and verbal directions and clarifying information under time-sensitive conditionsWorking knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and SharePointCan do positive attitude who works well in a team environmentPreferred QualificationsExperience working in a previous Security Operations Center, Dispatching Center, Emergency Operations Center, or the militaryFormal education or certification in Criminal Justice, Law Enforcement, or Emergency ManagementBroad geopolitical awareness, knowledge of global events, and cultural sensitivity.Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we're the very best at what we do. Perhaps you are, too.In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We're experts at protecting people and assets. We're also growing everywhere and expanding in multiple locations. If you're a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out - and thrive - here, too, as a Command Center Operator.At GardaWorld, we know your compensation is important so we provide competitive hourly starting rates for every market we're in. We're growing our team here in Chicago, IL.122.000986QualificationsEducation

Keywords: GardaWorld Security Services U.S., Hoffman Estates , Security Command Center Operator - Afternoons, Other , Hoffman Estates, Illinois

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