Technical Support Specialist II
Company: Siemens Industry Software GmbH
Location: Hoffman Estates
Posted on: March 16, 2023
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Job Description:
**Technical Support Specialist II*** Hoffman Estates, United
States of America; United States of America * Customer Services *
300056 Siemens Healthineers ** Job Description****Now's our time to
inspire the future of healthcare together.**Siemens Healthineers is
a leading global medical technology company with over 170 years of
experience and 18,000 patents. More than 48,000 dedicated
colleagues in over 70 countries are driven to shape the future of
healthcare. We stand with our customers around the world to support
them in delivering high quality care to their patients. An
estimated 5 million patients across the globe benefit every day
from our innovative technologies and services in the areas of
diagnostic and therapeutic imaging, laboratory diagnostics and
molecular medicine, as well as digital health and enterprise
services. This is what truly matters to us. Join our team now at
Siemens Healthineers **Technical Support Specialist II*****JOB
LOCATION:*** ***REMOTE***Siemens is a global technology powerhouse
that has stood for engineering excellence, innovation, quality,
reliability and internationality for more than 165 years. As a
global technology company, Siemens is rigorously leveraging the
advantages that this setup provides. With 45,000 employees Siemens
Healthineers is one of the world's largest suppliers of technology
to the healthcare industry and a leader in medical imaging,
laboratory diagnostics and healthcare IT. All supported by a
comprehensive portfolio of clinical consulting, training, and
services available across the globe and tailored to customers'
needs. So that more people can have a life that is longer, richer,
and more filled with happiness. The Customer Service (CS)
organization is the central interface to our customers via local,
regional and headquarter service functions. CS strategy "from
Onside to Online" aligns the service delivery of Siemens
Healthineers towards the digital future. Our team drives critical
support for healthcare equipment in their goal to raise the
clinical excellence, operational efficiency and financial
profitability of healthcare providers. Our global presence and
technology expertise in technical IT network and application
support makes us the partner of choice for Siemens Healthineers
in-vivo and in-vitro diagnostics businesses and external companies.
**Position Overview**Our CS organization is currently looking for
an experienced **Technical Support Specialist II for our Hoffman
Estates, IL facility.** The Technical Support Specialist II will
play a critical role in serving as the first-level point of contact
for incident, configuration and problem management for our
healthcare and external customers. **The ideal candidate has 1-3
years of directly relevant experience in an IT
support/administration environment, preferably in healthcare.
He/she is also bi-lingual in English and Spanish or Portuguese. 8
weeks of training will be provided to our new hires.****POSITION IS
REMOTE*****Responsibilities*** Serve as the first-level point of
contact in providing expert technical IT network and/or application
support for healthcare internal and external customers. * Provide
support to customers experiencing application workflow or technical
issues by displaying an in-depth level of understanding of the
customers' clinical workflow. * Use troubleshooting techniques to
analyze and resolve customer technical IT Network and IT Security
issues as assigned. * Effectively analyze, document and resolve
most technical issues independently.* Use troubleshooting
techniques and skills to make the necessary content management to
customer infrastructure and ensure information integrity. *
Interface to other location, scheduling the local team, identify
and implement the necessary measures together with functional lead
and / or In-Country manager. **Required Knowledge/Skills,
Education, and Experience*** **Associate Degree in IT or related
field; Bachelor's Degree a plus, but not required*** **1-3 years of
progressive experience in a technical support or administration
role in software, hardware, networks databases, and/or desktops***
**Bi-lingual in English and Spanish or Portuguese*** **Extensive
knowledge of network administration, LAN, WAN protocols (TCP/IP,
IPSEC, Firewalls)*** **CISCO certificates CCNA and/or CCNP, a
plus*** **Prior experience within the healthcare industry, a plus**
* **Highly-motivated team player with strong customer service and
problem resolution skills*** **To effectively manage a global
customer base in different time zones, we request candidates to
have flexibility in working hours (between 6.00am -
6.00pm).**Siemens Healthineers has recently announced the next
steps in our continued commitment to prioritize colleague health,
comply with customer/business partner requirements, and help
preserve our business continuity**. Going forward, please be aware
that Siemens Healthineers requires full COVID-19 vaccination for
all new hires by their start date** except where prohibited by
state law. (Note: Accommodations may be requested for certain
medical or religious reasons)At Siemens Healthineers, we value
those who dedicate their energy and passion to a greater cause. Our
people make us unique as an employer in the med-tech industry. What
unites and motivates our global team is the inspiration of our
common purpose: To innovate for healthcare, building on our
remarkable legacy of pioneering ideas that translate into even
better healthcare products and services. We recognize that taking
ownership of our work allows both us and the company to grow. We
offer you a flexible and dynamic environment and the space to move
beyond your comfort zone to grow both personally and
professionally.As an equal-opportunity employer we are happy to
consider applications from individuals with
disabilities.**Organization:** Siemens Healthineers**Company:**
Siemens Medical Solutions USA, Inc.**Experience Level:**
Experienced Professional**Job Type:** Full-time**Equal Employment
Opportunity Statement**Siemens is an Equal Opportunity and
Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment
without regard to their race, color, creed, religion, national
origin, citizenship status, ancestry, sex, age, physical or mental
disability unrelated to ability, marital status, family
responsibilities, pregnancy, genetic information, sexual
orientation, gender expression, gender identity, transgender, sex
stereotyping, order of protection status, protected veteran or
military status, or an unfavorable discharge from military service,
and other categories protected by federal, state or local law.
**EEO is the Law**Applicants and employees are protected under
Federal law from discrimination. To learn more, . **Pay
Transparency Non-Discrimination Provision**Siemens follows
Executive Order 11246, including the Pay Transparency
Nondiscrimination Provision. To learn more, . **California Privacy
Notice**California residents have the right to receive additional
notices about their personal information. To learn more, click
.**We value your privacy****Manage Consent Preferences:**Always
active
Keywords: Siemens Industry Software GmbH, Hoffman Estates , Technical Support Specialist II, Other , Hoffman Estates, Illinois
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