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Corporate Account Supervisor

Company: Heritage-Crystal Clean, LLC
Location: Hoffman Estates
Posted on: March 19, 2023

Job Description:

Heritage Crystal Clean is a publicly traded company that continues to be a leader in the environmental services industry. We are also a leader in environmentally sustainable waste management, protecting the Earth's Resources by helping the business world run cleaner by supporting them with disposing of different liquid wastes, like used oil and antifreeze that can't be disposed of in a regular garbage cycle. We currently have about 120+ locations nationwide, including a couple in Canada and a refinery in Indianapolis.We are currently looking to hire a Corporate Account Supervisor for our Hoffman Estates, IL office. You will be required to work in the office Monday - Friday, during business hours. In this position, you will support the Corporate Account Sales (CAS) department as they deliver exceptional service to select high profile (CAS) clients. Day in the life of a Corporate Account Supervisor:

  • Interact with HCC employees and customers to quickly and efficiently resolve issues
  • Responsible for supervising the CA team and overseeing day-to-day tasks within the team
  • Ensure reports are completed as scheduled. Develop any new reports as needed with the CA team
  • Communicate as needed with other departments regarding any account related needs
  • Become knowledgeable about the Customer Portal and BillTrust
  • Become the expert related to CA Policies and Procedures, to include but not limited to:
    • Reporting
    • Check Requests
    • New Account Setup
    • Price Matrices
    • Invoicing Process
    • Customer Service Requests
    • Waste Reports
    • Customer Linking
    • Monitor results and progress on projects
    • Work directly with Branch Admin Manager
    • Must be able to prioritize tasks and meet weekly deadlines
    • Develop a good rapport with employees at Corporate office and in the fieldThe best qualified candidates will have:
      • A High School Diploma or equivalent
      • Supervisory experience and can be a mentor for the team
      • Intermediate/Advanced knowledge of Microsoft Office applications
      • Strong attention to detail
      • Excellent organizational and follow up skills
      • Strong written and verbal communication skills
      • Strong customer service skills
      • The ability to work in a fast-paced environment by appropriately prioritizing workload, multitasking, and completing a high volumes of tasks accuratelyIt's a plus if:
        • You have an Associate College degree or equivalent work experienceOur MissionTo continually drive an empowered employee culture dedicated to providing premier environmentally sustainable solutions to our customers.
          Our ValuesCrystal Clean is united by seven core values that our employees live every day in the office, at our customers, on the truck, and at our operational facilities: Safety, Honesty, Accountability, Respect, Relationships, Inclusive, Excellence.
          Our BenefitsHealth Care
          • Comprehensive Health Care & Dental Coverage
          • Prescription Drug Plan
          • Voluntary Vision Plan
          • Basic Life and AD&D Insurance
          • Extended Absence, Short-Term and Long-Term Disability CoverageFamily Care
            • Paid Vacation and Holidays
            • Sick Leave
            • Confidential Counseling
            • Work-Life Solutions
            • Free Online Will PreparationAdditional Benefits
              • 401(k) Retirement Plan with Generous Company Match
              • Employee Stock Purchase Plan
              • Tuition Reimbursement Program
                HCC expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that HCC reflects the communities and customers that we serve.
                Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply.

Keywords: Heritage-Crystal Clean, LLC, Hoffman Estates , Corporate Account Supervisor, Other , Hoffman Estates, Illinois

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