Field Support Specialist, II
Company: Synaptive Medical
Location: Chicago
Posted on: April 25, 2024
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Job Description:
About Us
Synaptive Medical is a Canadian medical device company, based in
downtown Toronto, focused on supporting healthcare professionals
and systems in patient diagnosis and treatment. Synaptive's suite
of products include MRI, surgical planning, navigation, and robotic
visualization - all of which can be seamlessly combined or used
independently in the operating room. The company has a number of
opportunities for innovative people to join the team and share in
the development of technologies to solve surgical and imaging
challenges in patient care.
The Opportunity
We have a unique opportunity for a Field Support Specialist in the
Midwest USA. The Field Support Specialist is an essential part of
the Global Field Service Team. Responsibilities include providing
on-site services, installations, emergency repairs, upgrades, and
routine maintenance on a suite of advanced neurosurgery medical
equipment. You will have an opportunity to use your broad knowledge
and experience in servicing complex medical equipment to provide a
truly great customer experience. This is also an opportunity for
you to play a key role in providing customer feedback and making
recommendations to Engineering, Design, Quality and Production as a
collaborative team member.
The ideal candidate will have an eye for detail and a passion for
improving efficiencies. This role closely supports the Sales and
Applications Teams to promote customer loyalty. Responsiveness and
compassion assure the customer that they've made a great choice
with Synaptive's products and services.
What You'll Do
While performing the duties of this position, the employee is
regularly required to talk or hear. The employee is frequently
required to sit and reach with hands and arms. The employee is
regularly required to stand; walk and use hands to finger, handle,
or feel. The employee must frequently lift and/or move up to 75
pounds. Specific vision abilities required by this job include
ability to adjust focus.
COVID-19 Considerations
Synaptive has a special duty to take a leadership role in
protecting the health and wellbeing of its employees and the
public. The COVID-19 vaccines are an important public health
measure for mitigating the spread of COVID-19 in the workplace and
society. As a condition of employment, the successful candidate
will be asked to provide proof of vaccination or a reason protected
by legislation why they cannot be vaccinated against COVID-19.
Diversity & Inclusivity
Synaptive is based out of one of the most diverse countries in the
world. This includes differences related to race, ethnicity,
national origin, gender, gender expression and presentation, sexual
orientation, religion, age, ability and socioeconomic status. To
us, diversity is one our strongest assets to our organization. We
commit ourselves to promoting the recognition and appreciation of
our diverse and rich culture. We believe that it is critical to our
success to promote freedom of thought and opinion in a respectful
environment. The decisions we make are rooted by respectfully
considering each other's thoughts and opinions and by working
towards a greater common goal, saving lives.
Accommodation
Synaptive Medical is an equal opportunity employer and welcomes
applications from all qualified individuals, including visible
minorities, Indigenous People, and persons with disabilities. We
welcome and encourage applications from people with disabilities.
If as a qualified job applicant, you request accommodation,
Synaptive will consult with you to provide reasonable
accommodations according to your specific needs. If you wish to
make a request, you will be provided an opportunity if your
application is selected to proceed in our hiring process.
How to Apply
Unless otherwise stated, applications will only be considered from
candidates eligible to work in Canada, or the country in which
they're applying to, without sponsorship.
If you are interested in this position and can demonstrate that you
meet or exceed the requirements defined in the job description,
please include #GOBRAIN in the top right corner of your resume and
then complete your online application by clicking "Apply Now" and
following the prompts.
We would like to thank everyone who submits an application. Due to
the volume that we receive, only those candidates selected for
interviews will be contacted.
Other details
Apply Now
Keywords: Synaptive Medical, Hoffman Estates , Field Support Specialist, II, Other , Chicago, Illinois
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