Implementation Specialist

Company: CDK
Location: Hoffman Estates
Posted on: April 25, 2025

Job Description:

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

In this role, you'll be the driving force behind our customer's onsite implementation experience. You will be involved in all stages of our implementation process and will influence the dealer's system utilization and their satisfaction with our tools and services. Implementation Consultant is responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team.

Associates will meet with assigned dealership personnel virtually across the U.S, Canada and the Caribbean to provide end-user consulting and training for our Accounting Solutions.

Working independently or as part of a team; consultants initiate, coordinate and facilitate setup plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate accordingly; employing CDK Global implementation processes and procedures. You must be able to work in a fast paced environment, a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision. You have a thorough understanding of one or more CDK Global work flows. You are seen as a subject matter expert in one or more CDK Global work flows and demonstrate the ability to make recommendations for
product and process improvement.

Responsibilities

• Successfully consults, installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. parts, service, accounting, sales)
  
• Prefer CDK Training experience in additional CDK Work Flows
  
• Retail or training experience with competitive DMS software is an advantage
  
• Required to be a Subject Matter Expert in the primary Work Flow
  
• Queries customer to determine what functionality and configuration will satisfy the customer's business needs, and make appropriate recommendations
  
• Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
  
• Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
  
• Facilitates work in process activities to begin training process and insure client go-live readiness.
  
• Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
  
• Responds to participant questions using knowledge of products, business processes, and roles and responsibilities.
  
• Applies adult learning theory to adapt delivery to learning styles of participants.
  
• Is sought out to mentor and train new associates or associates new to a product set.
  
• Required to be able to perform role of lead on a project based on readiness determined by leadership.
  
• Identifies and acts upon impactful project specific milestones and deliverables in lieu of on-site project leadership, improving customer experience and overall project quality.
  
• Performs other related duties as assigned.
  
• Available to fulfill periodic weekend work requests
  Qualifications
  • 4 or more years of experience in onsite training, or implementation
    
  • 6 or more years of Dealership and/or Automotive/Truck industry knowledge/experience
    
  • 2 or more years of CDK Retail Automotive experience required
    
  • 2 or more years of CDK Retail experience in additional Work Flows preferred
    
  • CDK Retail certification in core Work Flow Add Ons is preferred
    
  • CDK Retail certification in additional Work Flows is encouraged
    
  • Trainer Performance Survey scores must be maintained above or significantly above team average
    
  • Trainer should be among those Trainers consistently requested for key training installations
    
  • Associates Degree or equivalent knowledge/experience
    
  • Strong interpersonal, communication, and leadership skills, including the ability to train others, influence stakeholders, resolve conflict, manage change, and demonstrate empathy.
    
  • Proven ability to work independently and make confident decisions while managing time effectively, solving problems, adapting to new challenges, and applying basic analytical and planning skills.
    Salary Range: $71,000 -$90,000
    
    CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
    • Paid Time Off (PTO)
      
    • 401K Matching Program
      
    • Tuition Reimbursement
      
      At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
      
      CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
      
      Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.PandoLogic. Keywords: Implementation Specialist, Location: Hoffman Estates, IL - 60169 , PL: 597405201

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